topic Re: Direct debit payments in Broadband & Landline

Direct debit payments

Bexter56 — Thu, 15 Feb 2024 10:23:54 GMT

I've just upgraded my EE broadband and set up a new direct debit. £31.99

The broadband went live on the 13th of February.

But they have taken another payment today (15feb) for old EE broadband, a different direct debit £46.94

Should I cancel that direct debit?

Chris_B — Thu, 15 Feb 2024 13:21:57 GMT

@Bexter56 Why did you setup a new DD you upgraded so the adjustment will be made to the original DD. You need to call customer services about this.

Bexter56 — Thu, 15 Feb 2024 13:50:41 GMT

When I upgraded over the phone they did it at ee

Bexter56 — Thu, 15 Feb 2024 13:52:11 GMT

I had a new router delivered, and EE asked for bank details and sent DD . All done over the phone