topic Re: Can't get on to Broadband Shop in Broadband & Landline

Can't get on to Broadband Shop

badgerface123 — Tue, 13 Feb 2024 18:03:52 GMT

I'm looking to see what broadband offers I can get - the shop works fine when I'm not signed in to my ee profile on the website but as soon as I do sign in to buy it comes up with :

Sorry, this service is not available

For broadband deals go to Our Broadband Shop

If I click the link it goes to the same page. I've tried clearing my cache and cookies - doesnt seem to work.

Any suggestions?

Re: Can't get on to Broadband Shop

LiveWireUK — Tue, 13 Feb 2024 20:14:23 GMT

Wish I could provide an answer, but replying to say I'm in the same boat.

Spent 3 hours on Live Chat over the weekend with 4 different agents (because they kept silently changing) going through the usual cache/cookies - nothing worked. I'm convinced it's a flag on my account. Had my wife sign up and it works fine for her, but I get the same message on the same device (multiple in fact).

Have raised a complaint of which I'm waiting to get a response on - if I get an answer / resolution, I'll let you know!

Re: Can't get on to Broadband Shop

LiveWireUK — Wed, 14 Feb 2024 17:27:49 GMT

As promised, am following up -

It appears this is a known issue with EE that is affecting some customers. No known ETA for resolution at present but they have an open ticket their end - INC3548317

Could check with EE and see if you are affected by this issue (sounds like you may well be).

Hope this helps!

Re: Can't get on to Broadband Shop

Dhogma — Sun, 24 Mar 2024 00:43:03 GMT

Any update on this? I’m having this problem as well!

Re: Can't get on to Broadband Shop

LiveWireUK — Sun, 21 Apr 2024 18:25:39 GMT

Weirdly it's working for me now.

I say weirdly because I had to visit a store for a repair issue and whilst I was there, I had them check availability for the 1.6 gbps bundle.

After coming home, I decided to check myself and it worked so either they'd fixed it in store, or it was already fixed and just a large coincidence that I happened to check.