topic Re: Billed but no Broadband in Broadband & Landline

Billed but no Broadband

LauraTutty — Mon, 12 Feb 2024 13:28:04 GMT

Hello,

Really struggling to get hold of EE to see if I can resolve the issue. I notified EE a month before my move with them, the install date is now a month later than originally quoted. So I have been without broadband for sometime however I have been billed. What have others done in this situation? It seems very unfair, as I gave good notice of the move and was even promised a free months broadband but instead I am being billed for broadband I don't yet have.

Re: Billed but no Broadband

XRaySpeX — Mon, 12 Feb 2024 13:52:31 GMT

@LauraTutty : You shouldn't be charged until your activation date other than for any installation costs, if any.

Re: Billed but no Broadband

Leanne_T — Mon, 12 Feb 2024 15:12:26 GMT

Hi there @LauraTutty

Thanks for coming to the community.

Please call our broadband guides on 0330 123 1105 and they can check the order and the bill if you have received this without the broadband being activated.

Let us know how you get on.

Leanne.