topic Re: Canelation and still being charged in Broadband & Landline

Canelation and still being charged

Ro59paw — Sat, 10 Feb 2024 10:00:08 GMT

I have emigrated to philippines I cancelled my broadband and am still being charged I cannot call as roaming charges are astronomical is there anyway other to contact I did write a letter but no responce

Re: Canelation and still being charged

Daniel-S — Sat, 10 Feb 2024 16:01:18 GMT

Hi @Ro59paw,

You can see how to contact us here: https://ee.co.uk/contact-ee/account-billing/broadband-landline

You may need to be signed in to see our live chat option.

Let me know how you get on and if you need any other help from myself.

Thank you

Daniel-S

Re: Canelation and still being charged

Ro59paw — Sun, 11 Feb 2024 11:17:14 GMT

No live chat even if I'm logged in ?

Re: Canelation and still being charged

Daniel-S — Sun, 11 Feb 2024 11:58:24 GMT

Thanks for trying it @Ro59paw.

It may be best if you contact one of my team. I'm going to send you a private message where you can reply back.

Once you reply back, one of my team will pick it up within 5 working days and do our best to help you. We may need to contact you for some validation. We would make an outbound call to you rather than you having to call us.

Thank you
Daniel-S