topic Re: Unable to connect phones to wifi in Broadband & Landline

Unable to connect phones to wifi

Coz21 — Fri, 09 Feb 2024 21:38:13 GMT

Has EE been down today? We have been unable to connect our phones and other devices to wifi all day. Also our 4G has only just started working. Just wondering if it is a problem with EE or the router.

Re: Unable to connect phones to wifi

Chris_B — Fri, 09 Feb 2024 21:50:42 GMT

@Coz21 Wi-Fi is signal from your router and has nothing to do with a cellular reception on your device that are two different connection types.

Did you try a wired connection to the router ? Or perhaps restarting the router? What colour lights were on the router? And is your broadband with EE ?

Did you check to see if there was a mast issue in your area with THIS and clicking the check status tab ?

Re: Unable to connect phones to wifi

Coz21 — Fri, 09 Feb 2024 23:05:40 GMT

I turned the router off and back on and made sure all the wires were in properly. All the lights were on in their usual colour. Broadband is with EE. On the iphone and ipad, it says 'weak security' in wifi settings. Does that mean it's a problem with the router? How can I solve the problem? Would it be easier to get a new router? It's not the one that came with EE, it's a TP Link one I bought but we've had it years and not had a problem until now.

Re: Unable to connect phones to wifi

XRaySpeX — Fri, 09 Feb 2024 23:13:09 GMT

Is this for mobile BB or fixed Home BB? You said 4G in your OP so I assume mobile.

Set its WiFi security to like :

Security	WPA

WPA Mode	WPA2
Cipher Suite	AES

for both the 2.4 & 5 GHz bands.

Re: Unable to connect phones to wifi

Coz21 — Fri, 09 Feb 2024 23:22:09 GMT

It's fixed home broadband. But we've had issues with 4g on our phones aswell. The 4g hasn't been great dor the past year but it's been terrible today. Managed to get one bar on this evening to do certain things online.

Re: Unable to connect phones to wifi

Coz21 — Fri, 09 Feb 2024 23:23:05 GMT

Where do I put those settings?

Re: Unable to connect phones to wifi

XRaySpeX — Fri, 09 Feb 2024 23:31:31 GMT

@Coz21 : Tell me which router you have?

Re: Unable to connect phones to wifi

Coz21 — Fri, 09 Feb 2024 23:38:02 GMT

TP Link AC1600 wireless gigabit VDSL/ADSL modem router Archer VR600

Re: Unable to connect phones to wifi

XRaySpeX — Fri, 09 Feb 2024 23:42:25 GMT

I wouldn't know that 1. Login to it & find the WiFi Settings page. Fit to what I told you or post a pix of it & I'll guide you.

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 01:17:44 GMT

I've installed the TP Link Tether app which I didn't have before. I set it up with my email address and chose a password. I put my phone on wifi and it found the router. I selected the router and it asked for the Log in password. What do I put for this? I tried putting the password I created after installing the app but it says it's the wrong password

Re: Unable to connect phones to wifi

XRaySpeX — Sat, 10 Feb 2024 03:12:08 GMT

It should be on a label on the router as the admin pwd.

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 11:14:29 GMT

I ended up putting a pin in the reset button and then I had to set it all up from scratch on the app. I just hope I entered and selected the correct details. I couldn't even get to the page to put the settings in that you suggested.

It stil isn't working so I've bought a new TP Link router. I'll try and post a pic of the lights that are on the router now. I can't remember if there were more lights on there when it was working.

Thank you for all you've done so far, but I may need help setting up the new one.

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 12:20:09 GMT

There is no DSL port on the new router to connect the DSL cable that is coming from the ADSL filter on the wall. Can it be done any other way?

Re: Unable to connect phones to wifi

Mustrum — Sat, 10 Feb 2024 12:36:06 GMT

@Coz21 it sounds like you bought the wrong router. Unless you have full fibre, you need the DSL version you used before.

But rather than use the app to set it up, iy is often easier to use a browser on a PC/Laptop or even tablet rather than a phone.

Have a look at the following Help pages for the router settings, try again with the original router.

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 13:31:19 GMT

Thank you. Do you know if TP Link still sell routers with a DSL connection and where could I get one from?

Re: Unable to connect phones to wifi

Mustrum — Sat, 10 Feb 2024 13:56:02 GMT

@Coz21 you could pop to your nearest Currys (other shops are available) or you could give EE a call, they should be able to send you a new router, which will work out of the box, no config needed.

https://www.currys.co.uk/computing/networking/routers/modem-routers?q=router

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 14:30:38 GMT

Thanks. I could be waiting a while for EE to send one. I'd rather just buy one today if possible. So if I go to Currys and ask if they have a router with a DSL connection that should work? There is no modem, it's just the router I am using and it's standard EE broadband, not fibre. Is there anything else I need to inform them when asking?

Re: Unable to connect phones to wifi

XRaySpeX — Sat, 10 Feb 2024 15:16:37 GMT

The 1 you said you had 1st, TP Link AC1600 wireless gigabit VDSL/ADSL modem router Archer VR600, is suitable.

Re: Unable to connect phones to wifi

Mustrum — Sat, 10 Feb 2024 15:19:37 GMT

@Coz21 I would ask EE anyway, it is always handy to have one, and if you ever have issues it is easier for support to help you. It should only take a day or two to arrive.

It depends on your budget, but I think any of those DSL modem/routers in the link in my last post should be fine. I see they mention fibre, but that is fibre to the cabinet, they all have an in built modem. As long as you are on ADSL/VDSL they should be fine, but they are not for G.Fast.

Re: Unable to connect phones to wifi

Coz21 — Sat, 10 Feb 2024 15:37:53 GMT

Thanks. Is this the lead I need to set it up on laptop?