topic Re: Wifi Disc in Broadband & Landline

Wifi Disc

Scurry1 — Tue, 06 Feb 2024 14:22:22 GMT

I have just changed my router to Smart Hub Plus. I wish to connect my EE disc extender to it but I am have difficulty pairing it. I have tried bringing the two units in close proximity, going to factory reset and connecting with an LAN cable all to no avail. Does anyone have the answer. I bet its easy.

Re: Wifi Disc

dulyngriffith — Fri, 09 Feb 2024 13:57:02 GMT

I’m having exactly the same problem. Tried it with the WPS button and an ethernet cable and reset it. Still won’t pair. Contacted support - sending another smart wifi! I’m not confident that will solve the problem!

Re: Wifi Disc

Scurry1 — Fri, 09 Feb 2024 15:57:10 GMT

Will you please advise me of the result once you have installed the new router, but I am with you I do not think it will work. Here's hoping.

Re: Wifi Disc

dulyngriffith — Fri, 09 Feb 2024 16:08:38 GMT

Should arrive here on Monday 🤞

Re: Wifi Disc

Chris_B — Fri, 09 Feb 2024 16:28:30 GMT

You might find this useful. As the EE smart disk isn’t listed I’ll say no it’s not compatible at all.

Re: Wifi Disc

XRaySpeX — Fri, 09 Feb 2024 17:40:18 GMT

Nobody mentioned "EE smart disk" just an EE disc extender which is what the EE Smart WiFi Plus is.

Re: Wifi Disc

dulyngriffith — Fri, 09 Feb 2024 20:14:02 GMT

Thanks Chris B. That’s very helpful. Even though I have the Smart Hub Plus (3.1), according to their system I have a Smart Hub (2.0)! That’s why the wrong extender is sent. Tech help are unable to change the system, they have to raise a ‘job’.as the people who can change it don’t ‘talk to customers’! I will, eventually, get the Smart Wifi Plus but without your help I would still be going round in circles. Thanks again.

Re: Wifi Disc

dulyngriffith — Fri, 09 Feb 2024 20:18:05 GMT

Hi. See my response to Chris B on this feed. I think you have the same problem- you have a Smart Hub Plus but on their systems you have the Smart Hub. What they’ve been sending is not compatible with your hub. Contact them but be prepared for a long call! The table that Chris B posted explains it all. Good luck.