topic Flat Next Door has FTTP available but mine doesn't. in Broadband & Landline

Flat Next Door has FTTP available but mine doesn't.

awalliams — Wed, 07 Feb 2024 15:19:53 GMT

As the post says, This all comes from the same cabinet and comes from a central location within our flat building.

Tried to sort this a few times to no avail.

I have been told I may need to submit an ORDI. Has anyone does this and has it worked?

Storm500 — Wed, 07 Feb 2024 18:00:50 GMT

ORDI stands for Openreach Data Integrity check.

Before phoning customer services check that your address registered with EE matches exactly the Royal Mail address checker https://www.royalmail.com/find-a-postcode

Mustrum — Wed, 07 Feb 2024 19:26:36 GMT

@awalliams also is there a phone line installed already in your flat, or is this a recent conversion?

If so is your number recognised, or is your address recognised on the BTW DSL checker?

If not, you will need a new install, which will involve an Openreach survey.