topic Re: Re: Transfer of Broadband from old EE to new EE in Broadband & Landline

Re: Transfer of Broadband from old EE to new EE

Cs98 — Tue, 06 Feb 2024 01:31:34 GMT

I have this exact problem. 24 hours of no internet. A lot of faff considering I stayed with my existing broadband providing (just a new contract).

EE I've called 3x and not had the issue fixed which is that the legacy EE account has been closed and the new EE/BT account not been opened yet. Was told by the last call handler to wait till midnight on the activation day (it came and went - no change). Please DM to sort this out ASAP

Re: Re: Transfer of Broadband from old EE to new EE

Neil-O — Tue, 06 Feb 2024 09:29:53 GMT

Hi @Cs98 Welcome to the community and thanks for posting, I've started your own thread as the one you posted on was about an EE ID problem.

I'm really sorry your legacy EE broadband has stopped and activation of your New EE broadband delayed. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: Re: Transfer of Broadband from old EE to new EE

Cs98 — Tue, 06 Feb 2024 14:58:55 GMT

Have replied - still no internet

Re: Re: Transfer of Broadband from old EE to new EE

Cs98 — Tue, 06 Feb 2024 18:47:19 GMT

36 hrs of no broadband - can't recommend EE the way things are