topic privacy separator function in Broadband & Landline

privacy separator function

angus8 — Sun, 04 Feb 2024 18:21:32 GMT

hi, trying to connect Brother Printer to my dell laptop via our EE router at home, both printer and laptop connect to the router and i can print direct from my phone to the printer over wifi but cannot get the laptop and printer to find each other. The installation guide for the printer suggests I need to try turning of the 'privacy separator function' on the router. Been into the router settings and cannot obviously see anything, anyone else had this problem, any ideas much appreciate.

thanks very much

Angus

Re: privacy separator function

Mustrum — Sun, 04 Feb 2024 19:11:56 GMT

@angus8 assuming your Laptop is running Windows, have made sure the router network is set to private, not public?

Also are you able to connect to the printer using the ip address?

Re: privacy separator function

Stairfield — Thu, 08 Aug 2024 10:11:23 GMT

Hi. I too am having trouble connecting a brother printer by wifi. Our by hub 6 has just been swapped for an EE smart hub 32B. No problem before change.
Printer is visible on router hub manager showing its MAC address. IPrint&Scan initially appears ok then after a few seconds says it “cannot connect “. Local network is enabled but a Privacy Separator option isn’t obvious.
Any ideas please?

Re: privacy separator function

Mustrum — Thu, 08 Aug 2024 10:28:51 GMT

@Stairfield see my previous reply.

I am not aware of a privacy seperator option on EE routers, it is usualy a Windows private network setting.

Re: privacy separator function

XRaySpeX — Thu, 08 Aug 2024 12:37:39 GMT

This is also called "IP Separation". It is where you can have separate WLANs on diff subnets, e.g. 192.168.1.x & 192.168.2.x, that cannot interfere with each other. It was last seen on the old EE BrightBoxes & is also used by Guest networks.

Having said that I can't see how it affects connecting printers.