topic Re: Cancelled broadband - return router? in Broadband & Landline

Cancelled broadband - return router?

8024359dfhkgfdh — Tue, 26 Jul 2022 10:37:23 GMT

Hello.

I'm currently with EE Broadband and switching providers in the next few weeks.

Do I have to return my EE router? Will I be charged if I don't?

Thanks.

Re: Cancelled broadband - return router?

XRaySpeX — Tue, 26 Jul 2022 13:13:38 GMT

No, it is yours to do what you like with. You could send it back to EE for recycling in the return bag that came with it.

Re: Cancelled broadband - return router?

31shar — Thu, 25 Jan 2024 08:01:36 GMT

I have a EE router with the extender disk and a 4g WiFi little box do I have to send it all back or be charged? I’m going from Ee to bt but got sent out another EE router but my old router still works with the bt WiFi so I want to keep the old router

Re: Cancelled broadband - return router?

XRaySpeX — Thu, 25 Jan 2024 10:13:37 GMT

1.5 years ago I was referring to legacy routers. Now the EE SH+ & associated kit are the property of EE & must be returned when you leave EE.

Re: Cancelled broadband - return router?

infinitywaiter — Sun, 04 Feb 2024 18:12:00 GMT

To follow on from XRaySpeX post above, the charges can be found here for EE and BT equipment.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

If your equipment isn't returned
All equipment is provided on a loan basis and must be returned when no longer required otherwise you are liable to the non-return charges listed in the table. We will let you know whenever you need to return equipment.

The charges are not applied to any BT equipment supplied before 13th December 2019 or EE equipment supplied prior to April 2023.

Re: Cancelled broadband - return router?

Sandiemay — Sun, 21 Apr 2024 11:55:17 GMT

want to cancel my contract with broadband stay with virgin media

Re: Cancelled broadband - return router?

JimM11 — Sun, 21 Apr 2024 12:19:31 GMT

@Sandiemay As this is a customer Forum site, no one will know about your request. I would advise you to call EE customer service direct, have all your details available and with the CS advisor cancel your broadband switch. As you are with virgin media and as long as you have not contacted them regarding any switch then there is nothing for you to do with them.

BUT if you have spoken to virgin media about cancelling them, then that has to be your second call to re-instate your service.

Hope this answers you question.