https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354551#M88848 <P>Trying to link broadband and mobile, and when asking for account number, asks me to put in a valid one as it doesn't recognise it. I can't see any other account number. Should my mobile account number and broadband account number be the same?&nbsp;</P> Sat, 03 Feb 2024 08:59:26 GMT Kelly555 2024-02-03T08:59:26Z https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354551#M88848 <P>Trying to link broadband and mobile, and when asking for account number, asks me to put in a valid one as it doesn't recognise it. I can't see any other account number. Should my mobile account number and broadband account number be the same?&nbsp;</P> Sat, 03 Feb 2024 08:59:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354551#M88848 Kelly555 2024-02-03T08:59:26Z https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354580#M88852 <P>No, You should've received your BB a/c no. in your Welcome email.</P> Sat, 03 Feb 2024 11:02:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354580#M88852 XRaySpeX 2024-02-03T11:02:59Z https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354602#M88856 Thank you! I haven't received a welcome email, although the WiFi is working, so I'll chase that up.<BR /><BR />Sent from Outlook for Android&lt;&gt; Sat, 03 Feb 2024 13:22:27 GMT https://community.ee.co.uk/t5/Broadband-Landline/Not-recognising-account-number/m-p/1354602#M88856 Kelly555 2024-02-03T13:22:27Z