topic WiFi Disc and Hub return in Broadband & Landline

WiFi Disc and Hub return

Kitty29 — Thu, 01 Feb 2024 14:32:26 GMT

Had a new HUB and WiFi Disc installed in December 2023. Returned both at the end of December but keep getting messages to say EE/BT have not received it. I have the receipt and the confirmed delivery by Royal Mail. How can I contact EE by email with copies of the receipt and delivery confirmation to confirm I have sent the equipment back?? Or even speak to a chat so they can check my delivery?

Re: WiFi Disc and Hub return

Paddy-B — Thu, 01 Feb 2024 20:39:45 GMT

Hi @Kitty29,

Thank you for posting. If you send me your details along with the receipt I'll be able to mark that equipment as having been returned.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy