topic Re: Broadband Fibre from BT in Broadband & Landline

Broadband Fibre from BT

Rosemarie-WRA — Wed, 31 Jan 2024 13:36:15 GMT

EE advise they are taking all BT-Personal, but offer no EE-Sales contact. BT advise they are moving Business-only, so can't respond to BT Personal-Sales... We have both Business (looks like just Cancel & walk) & Personal (looks like add Fibre-67 - but online response is existing-BT, so contact BT... How has anyone actually got in touch with EE-Personal Broadband (FTC approx 80/20) )and/not Phone and/not TV ??

Re: Broadband Fibre from BT

XRaySpeX — Wed, 31 Jan 2024 13:35:07 GMT

This is the EE Community. You need to enquire of that with BT.

Re: Broadband Fibre from BT

Rosemarie-WRA — Wed, 31 Jan 2024 13:40:03 GMT

See Enquiry text. BT (Gateshead) say "no" = Business-only... See EE.... Trying to find a EE Personal-Sales Contact...

Re: Broadband Fibre from BT

XRaySpeX — Wed, 31 Jan 2024 16:27:44 GMT

Try calling EE Sales on +44 800 956 6000.

Re: Broadband Fibre from BT

Rosemarie-WRA — Fri, 24 May 2024 10:23:22 GMT

EE responded OK to Request for Switch-to-EE of a Residential-Analogue @ York, but only via the EE-Number given as a Solution on this Community. +44 800 956 6000. It linked from EE @ Dundee, James Lees. 18-April-24 Switch ordered in that Call. 1-week later the Line was digitised by "BT"... and the Voice terminated, not switched. , Late-May & still no EE-account details or services. The "BT" Account is receiving ongoing Bills including those ordered with EE..... EE's "James Lees" now fails to resopond to Emails chasing... & EE-Complaints have not followed-up Formal-Complaint for Switch-Progress. Has anyone else solved the backed-Switch to 18-April-24 I ordered ?? BT-online seem to think the Billing is BT-ongoing - definitely NOT - & not even an EE Start-Date yet... With EE-Complaints section not even working, Help anyone ?? Thanks, hopefully.