topic Smart hub ? in Broadband & Landline

Smart hub ?

WWW14 — Tue, 30 Jan 2024 19:03:48 GMT

Recently swapped from BT hub to EE hub. Everything connected expect one PC. Tried everything, The line has been checked out, PC checked out and finally EE engineer came to the house and check hub and PC . Never come across it before. PC recognises the hub but blocks the connection via Ethernet and WiFi.

Switch back to BT hub and connects straight away. EE 2nd hub sent and same issues.Hours wasted ! Any ideas? Thanks

Re: Smart hub ?

juiceof2limes — Wed, 31 Jan 2024 08:56:18 GMT

Does sound strange. Could your virus software be blocking the connection for some reason? If you have the option to test, temporarily disable/quit your virus protection software to rule that out.

Re: Smart hub ?

WWW14 — Thu, 01 Feb 2024 08:13:27 GMT

Tried a lot of things. Hours wasted and still who knows?
Will keep to the BT router !
Re- install Ethernet driver and still no internet. The hub sees it .

All the best
Darren
************

[mod edit: personal details removed from the forum]