topic Re: Unable to setup Smart Router in EE Home in Broadband & Landline

Unable to setup Smart Router in EE Home

ethan605 — Fri, 30 Jun 2023 14:37:21 GMT

Hi, my EE broadband was activated earlier today. I plugged it to the power source and optical box and was immediately connected to internet. I can also access 192.168.1.254 for admin panel.

However, when I tried to setup with EE Home mobile app (both iOS and Android), the same error message always pops up:

It wasn't possible to connect to the network. Please try again.

I tried several times at different moments, nothing works.

What did I miss here?

Re: Unable to setup Smart Router in EE Home

XRaySpeX — Fri, 30 Jun 2023 14:46:07 GMT

Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself. The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

Re: Unable to setup Smart Router in EE Home

ethan605 — Fri, 30 Jun 2023 14:51:38 GMT

@XRaySpeX wrote:
Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself.

I was wondering if EE Home offered the same level of convenience as other providers (I have been with Virgin Media, Community Fibre & Vodafone and their broadband management apps are all good).

@XRaySpeX wrote:
The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

Thank you for being straight on-the-point. It's time to uninstall EE Home. Thank you!

Re: Unable to setup Smart Router in EE Home

XRaySpeX — Fri, 30 Jun 2023 14:59:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

The only thing you might need the EE Home app for is Access Control which can't be done on the router itself..

Re: Unable to setup Smart Router in EE Home

AlanChan — Mon, 01 Jan 2024 20:50:30 GMT

I need to control my kids online time. Could I do it without the EE home app?

Re: Unable to setup Smart Router in EE Home

Moonmelon — Mon, 29 Jan 2024 10:11:16 GMT

i have same problem, i was trying to access the speedtest. i get message you are not linked to account also, although i can see FTTP and mobile accounts all together in EE app

Re: Unable to setup Smart Router in EE Home

XRaySpeX — Mon, 29 Jan 2024 11:37:39 GMT

@Moonmelon : The EE Home app is not the same as the MyEE app. The former was for the EE Smart Router only; the latter is intended for the New EE Full Fibre BB with the EE Smart Hub Plus.

Re: Unable to setup Smart Router in EE Home

Moonmelon — Tue, 30 Jan 2024 07:36:06 GMT

Re different apps. That makes sense. Have deleted home app

however when trying the MyEe app to control WiFi or test speed ( which is my main concern and reason I found this all out) I get this message and have done over a couple of app updates