topic Re: Online complaint form -postcode in Broadband & Landline

Online complaint form -postcode

NigelTu — Mon, 29 Jan 2024 12:52:10 GMT

Trying to write a complaint on the online form, yet won’t accept my postcode in any format. It’s this intended!

Re: Online complaint form -postcode

Mustrum — Mon, 29 Jan 2024 13:59:27 GMT

@NigelTu No it is not intentional. Have you tried with a different device and/or browser?

Re: Online complaint form -postcode

NigelTu — Mon, 29 Jan 2024 14:18:36 GMT

Thanks for reply, in the end I rang them, apparently it’s because my BB is not live, and my post code is not associated with an account, So the system won’t accept a complaint via the e form as a result, bit ironic as I was trying to complain about the total fiasco of my actual BB install and go live in the first place!🤯🤯🤯

Re: Online complaint form -postcode

Mustrum — Mon, 29 Jan 2024 14:49:24 GMT

Glad you got to the bottom of that at least, and hopefully your broadband order will be sorted quickly.

Re: Online complaint form -postcode

Nmariette — Sat, 04 May 2024 11:17:07 GMT

I'm having the same problem. It's like somebody decided to reduce online complaints, they'd just disable effective validation on the postcode field in the form. The online complaints stats must look great!

This is an entirely **bleep**e UX EE!