topic 2 weeks with no router. in Broadband & Landline

2 weeks with no router.

Neil_Smithers — Mon, 29 Jan 2024 07:33:26 GMT

I placed an order for full fibre broadband and mobile phone on the 14th January. I was assured it would all be here before sky cut off and the 29th (today)... and it hasn't arrived, royal mail have no record of it either. I currently work from home and rely on a connection. This really isn't good enough. EE were quick to get the first part bill in too.

Re: 2 weeks with no router.

Northerner — Mon, 29 Jan 2024 08:16:03 GMT

Hi @Neil_Smithers

You shouldn't have cancelled until you received a go live date or had your service installed.

You'll need to speak to EE CS on 150 about this issue as there is no account access on these forums.

Thanks