topic Re: Moving from BT to EE in Broadband & Landline

Moving from BT to EE

NewmanLucas — Sun, 28 Jan 2024 13:51:56 GMT

We upgraded from BT to EE three weeks ago, to be told that every package would be moved over (Sky Sports/TNT sports). The channels have been cancelled and now been told that they were never moved over, they can’t add via telephone and I have to go to an EE store. Ridiculous.

Re: Moving from BT to EE

Daniel-S — Sun, 28 Jan 2024 16:55:32 GMT

Hi @NewmanLucas,

I am sorry to see that this wasn't set up at the same time that you moved.

It may be quicker if you go into a store however I could look into this for you within the next 5 working days either to see if I can add it.

I'll send you a private message that you can reply back to my team through.

Thank you
Daniel-S

Re: Moving from BT to EE

robe0204 — Mon, 27 May 2024 19:34:55 GMT

Ditto here, having to go into store to resolve