topic Re: Re: Can’t receive calls in Broadband & Landline

Re: Can’t receive calls

MarkRivers — Fri, 26 Jan 2024 18:41:05 GMT

My 82 year old mother in law is having exactly the same problem - BT have just upgraded the line to digital voice and she can only receive calls from EE phones - I’ve tried telling BTbtbis but they don’t listen - BT should be utterly ashamed of themselves - she has been without a service for two weeks and we keep getting emails saying it’s fixed and every time it isn’t - they then say it’s open reach and they say it’s BT - some vulnerable person will die as result of this absolute mess -

Re: Re: Can’t receive calls

XRaySpeX — Fri, 26 Jan 2024 18:48:23 GMT

@MarkRivers : Why aren't you asking BT? This is an EE user discussion group.

Re: Re: Can’t receive calls

Tochi_23 — Sun, 28 Jan 2024 18:28:45 GMT

if she just ported, it is frustrating but will get sorted after a while.

Mine troubles me and I was about to cancelled my contract before it went back to normal and since then, no problems.

It is just a matter of time, it will be resolved

Re: Re: Can’t receive calls

Neil-O — Mon, 29 Jan 2024 09:50:41 GMT

Hi @MarkRivers I'm really sorry to see you're mother in law is having problems receiving calls after being transferred to digital voice. Please can you post on the BT Community forum as this community is for EE customers? The Moderation team on the BT community will be able to help.

Thanks

Neil