topic Re: Linking accounts in Broadband & Landline

Linking accounts

TBex — Fri, 26 Jan 2024 16:12:05 GMT

I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having to go in-store. Thanks

Re: Linking accounts

XRaySpeX — Fri, 26 Jan 2024 16:15:02 GMT

What's stopping you linking it yourself? Do it in the online MyEE.

Re: Linking accounts

TBex — Fri, 26 Jan 2024 16:18:26 GMT

It just keeps coming up with the message unable to link account on the app. I have rung 150 twice today once was on hold for a long long time so had to hang up and the second time requested a call back it rung once then cut off. No idea why it won’t allow me to do it on the app.

Re: Linking accounts

XRaySpeX — Fri, 26 Jan 2024 16:21:41 GMT

Then give up on the app.