topic Home hub drops ethernet repeatedly in Broadband & Landline

Home hub drops ethernet repeatedly

SeymourC — Wed, 24 Jan 2024 16:42:40 GMT

After getting fibre installed I have had problems with the home hub repeatedly dropping my ethernet connection:

This is just today's events

Re: Home hub drops ethernet repeatedly

Mustrum — Wed, 24 Jan 2024 17:08:21 GMT

@SeymourC what do you have connected to that port?

Have you tried changing cable or moving to another port?

Re: Home hub drops ethernet repeatedly

SeymourC — Wed, 24 Jan 2024 17:35:15 GMT

A PC, and it does the same for other ports and cables.

Re: Home hub drops ethernet repeatedly

Mustrum — Wed, 24 Jan 2024 17:40:24 GMT

Is it going into hibernation ?

Is it a direct connection or does it go through a switch or Home Plugs?

Does it report the same when the PC is not connected?

Re: Home hub drops ethernet repeatedly

SeymourC — Wed, 24 Jan 2024 18:09:43 GMT

Shouldn't be, it's during active usage, direct connection and not tested with no connections as, well, I need to use it and can't sit with it unplugged just to see.

Re: Home hub drops ethernet repeatedly

Mustrum — Wed, 24 Jan 2024 18:16:16 GMT

@SeymourC suggest you give the Broadband Care Team a call, not much I as a fellow customer can suggest at this time.

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Re: Home hub drops ethernet repeatedly

juiceof2limes — Fri, 26 Jan 2024 11:57:43 GMT

It's possible the NIC of your PC is actually failing or having some issue which is dropping the connection briefly. Is this a Windows PC or Server? Checked Event Log for issues pertaining to the network interface?

Just seems odd it is dropping connection on all 4 ports of hub (possible hub is faulty). You say you have changed cables and all that.