https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1350443#M88389 <P>I sorted it by using one email address for my broaband account and another one for my mobile phone account with the same password.&nbsp; Not what I wanted but it's workable. Thanks for your interest.</P> Tue, 23 Jan 2024 10:44:28 GMT mdomds 2024-01-23T10:44:28Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349847#M88311 <P>When I try to add my Broadband account (set up in November) to the EE app on my phone, it says I have already linked one but this is my old BT Broadband account.&nbsp; CS says there is no way to delete the old account from the app and I must have two completely separate accounts.&nbsp; However, I haven't even found a way to access the new broadband account, let along both at the same time.&nbsp; Why does EE invite me to add a Broadband account&nbsp; to the app and then CS says I can't see two when I access it?&nbsp; &nbsp;I have spent literally hours trying to solve queries with EE.&nbsp; Any help from the Community would be very gratefully received.</P> Sun, 21 Jan 2024 18:40:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349847#M88311 mdomds 2024-01-21T18:40:57Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349853#M88312 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4239509">@mdomds</a>&nbsp;: You shouldn't have a BT BB plan linked to an EE a/c.</P> Sun, 21 Jan 2024 18:48:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349853#M88312 XRaySpeX 2024-01-21T18:48:59Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349857#M88315 <P>I'd already moved to an EE BB account when I added the old BT a/c to the mobile.&nbsp; I didn't realise I had a new BB a/c number.&nbsp; Why did the app allow me to add the old one to it and now not allow me or CS to delete it or even disconnect it?&nbsp; That's my quandry.</P> Sun, 21 Jan 2024 19:01:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349857#M88315 mdomds 2024-01-21T19:01:32Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349858#M88316 <P>Surprised MyEE even accepted a BT a/c no. What a mess MyEE has got into since New EE BB!</P> Sun, 21 Jan 2024 19:04:56 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349858#M88316 XRaySpeX 2024-01-21T19:04:56Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349861#M88319 <P>You mean I'm not alone!&nbsp; I'm encouraged by that.</P> Sun, 21 Jan 2024 19:10:55 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349861#M88319 mdomds 2024-01-21T19:10:55Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349863#M88320 <P>No, you are not alone but I was just referring to MyEE accepting BT a/c nos.</P> Sun, 21 Jan 2024 19:14:33 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1349863#M88320 XRaySpeX 2024-01-21T19:14:33Z https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1350443#M88389 <P>I sorted it by using one email address for my broaband account and another one for my mobile phone account with the same password.&nbsp; Not what I wanted but it's workable. Thanks for your interest.</P> Tue, 23 Jan 2024 10:44:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/Adding-new-broadband-account-to-EE-app-on-my-phone/m-p/1350443#M88389 mdomds 2024-01-23T10:44:28Z