https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-access-broadband/m-p/1349758#M88296 <P>I switched to broadband plus just before Christmas from the white ee hub and I haven’t been able to access the broadband options on the app. I was told it was because my name was put in capitals and my other account was lower case so the accounts would have to be merged which is fine but I have now been waiting for a month for this to be done. Is there anyone out there that can help with this as my kids have full access 24 hours a day to the internet as I can’t put a stop at the times I choose like I was used to. I’ve been with ee for years (mobile and broadband) and this is not acceptable.</P> Sun, 21 Jan 2024 13:46:26 GMT Luttman 2024-01-21T13:46:26Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-access-broadband/m-p/1349758#M88296 <P>I switched to broadband plus just before Christmas from the white ee hub and I haven’t been able to access the broadband options on the app. I was told it was because my name was put in capitals and my other account was lower case so the accounts would have to be merged which is fine but I have now been waiting for a month for this to be done. Is there anyone out there that can help with this as my kids have full access 24 hours a day to the internet as I can’t put a stop at the times I choose like I was used to. I’ve been with ee for years (mobile and broadband) and this is not acceptable.</P> Sun, 21 Jan 2024 13:46:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-access-broadband/m-p/1349758#M88296 Luttman 2024-01-21T13:46:26Z