topic Re: Deactivate voicemail on landline in Broadband & Landline

Deactivate voicemail on landline

Mamfa123 — Tue, 12 Sep 2023 16:20:07 GMT

Does anyone know how I deactivate the voicemail on my landline please

Re: Deactivate voicemail on landline

Mustrum — Tue, 12 Sep 2023 16:31:32 GMT

@Mamfa123 if you give the broadband care team a call they can arrange that for you.

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Re: Deactivate voicemail on landline

XRaySpeX — Tue, 12 Sep 2023 18:15:02 GMT

Try dialing 15710 to turn it off. 15711 to turn it back on.

Re: Deactivate voicemail on landline

richard_w1 — Sat, 20 Jan 2024 17:32:14 GMT

A knowledgeable EE rep told me "You can't at present just get voicemail deactivated (which is what I wanted because I have my own answerphone))

Apparently it's possible to deactivate it and all the extra functions (not sure what they are but perhaps call screening is one, but not just voicemail.

This is a known issue, so it seems that lots of people want it. So he implied "watch this space"

I am about to try lengthening the time when the 1571 answerphone cuts in and making sure my answerphone cuts in first.

If I get a satisfactory solution i will post again

Re: Deactivate voicemail on landline

Neil-O — Sat, 20 Jan 2024 18:49:02 GMT

@richard_w1 post back and let us know how you get on.

Neil

Re: Deactivate voicemail on landline

richard_w1 — Sun, 21 Jan 2024 11:17:56 GMT

So I have got my local answerphone working by ensure that the time interval
before the 1571 network voicemail kicks in is maximised Log in to the EE
website (https://ee.co.uk/exp/home)

Plans and subscriptions
manage home phone

Under voicemail click settings
set Set the number of rings before calls are sent to voicemail. to maximum
which for me thats 10 rings.

Then on your home answerphone set the period before it cuts in to less than
the network default.

18 seconds worked on my siemens gigaset 475
Works just fine for me

Hope this helps.

Re: Deactivate voicemail on landline

RussellG1 — Thu, 18 Apr 2024 19:52:01 GMT

Using 'Grand Master's 15710 suggestion, this actually took me to various Voicemail options, e.g. 'record greeting'. One of the options was set your ring period to 'short', 'medium' or 'long'. Mine was 'medium 'so I set it to 'long'. Following that, I didn't need to alter my answerphone as the 'long' period exceeded its timeout. I'd had the overlap timeout idea, but this was how to do it. I was just going to reset my answerphone cut-in, but that may have caused most calls to be answered by it. 🙂 Not good!

Re: Deactivate voicemail on landline

AnnYork — Thu, 09 May 2024 14:58:04 GMT

I got the same message today when trying to deactivate the EE/BT network answerphone service for my Mum as she is getting in a right muddle having always used her answerphone at home. For some reason BT were able to offer the ability to deactivate the service, but EE are not (despite the two companies being the same now).

Unfortunately setting the ring length to the maximum only works as a solution if you have your voicemail switched on at home and the ring length for your home phone kicks in sooner than the network based answering machine. If you have not switched your answering machine on because you are home, but unavailable at that time to take the call instead of ring, no answer, the network service still kicks in allowing messages to be left there.

The only option I was left with was to leave a greeting on EE/BT's network based answer phone service asking people not to leave a voicemail here and to try again later due to a limitation with BT/EE's network based answer phone service. I also use the time wisely why I have their attention and suggest to people to not consider moving to EE/BT for their landline services as in my experience you'd get more sense talking to a brick wall.

Looking forwards to the time my contract expires and I can leave EE/BT.

Re: Deactivate voicemail on landline

RussellG1 — Fri, 10 May 2024 19:12:30 GMT

Ann,

Just leave your answerphone switched on all the time, as I always have. If I'm available, I answer the phone, if not a message is left. Since setting my ring timeout on the answerphone, I've had no trouble. It's built into my cordless base station. Maybe you have a different set up, e.g. stand alone answerphone and it will always cut in when switched on? Just guessing. But I can't believe there's not an option in such a device to circumvent that.

Russell G

Re: Deactivate voicemail on landline

Dinasour — Wed, 26 Jun 2024 19:08:51 GMT

Only problem is that if you are using the BT/EE landline (on the 'phone), BT/EE automatically shunts the caller to 'your' voicemail! WHY do IT companies make it so difficult to TURN OFF THEIR VOICEMAIL???

Re: Deactivate voicemail on landline

Dinasour — Wed, 26 Jun 2024 19:19:35 GMT

The main problem is - WHY do I.T. companies INSIST on users having THEIR voicemail and then make it so difficult to TURN OFF THAT VOICEMAIL??? Why can't it be a simple OPTION? You get the same frustrations on all the 'phone companies and they JUST DON'T LISTEN!!! LET US TURN YOUR UNWANTED VOICEMAIL OFF!

Re: Deactivate voicemail on landline

Dinasour — Wed, 26 Jun 2024 19:27:17 GMT

Both EE Mobile and Landline voicemail is a PAIN! MAKE IT AN OPTION WHEN YOU SELL IT and make it EASY for customers to GET RID OF IT!

Just dial *** - doesn't work for so many. Must try harder or stop calling yourself Customer Support.

Re: Deactivate voicemail on landline

_MrR_ — Wed, 26 Jun 2024 19:33:03 GMT

Not sure why you feel that way when it comes to mobile.

To remove your voicemail, you can either

1. Text VM OFF to 150 or

2. Dial ##002# from your phone the same way you would a phone number.

Both will immediately remove the voicemail from your line.

I agree with your overall sentiment though. Thankfully the ##002# option works for EE, Vodafone and O2. Three on the other hand make it so difficult, you have to chat to customer services to do it.

Re: Deactivate voicemail on landline

Dinasour — Wed, 26 Jun 2024 19:36:34 GMT

LET US TURN YOUR UNWANTED VOICEMAIL OFF! From our Landlines and Mobiles. Is that REALLY too much to ask?

Both EE Mobile and Landline voicemail is a PAIN! MAKE IT AN 'OPT IN' WHEN YOU SELL IT and make it EASY for customers to GET RID OF IT! Extending the rings is ok, until we're on the 'phone, then EE/BT IMMEDIATELY switches the caller to their UNWANTED voicemail, GGGrrrrrrrhhhh!

Just dial *** - doesn't work for so many. Must try harder or stop calling yourself Customer Support.

Re: Deactivate voicemail on landline

rodri50 — Fri, 26 Jul 2024 16:35:17 GMT

Guys - don't pull your hairs out !!

Simple and easiest solution is to speak to an EE Customer Services Advisor and ask him to turn OFF the Voicemail Service on your landline number - As I did so myself today 26 July 2024 - so the incoming calls do not go to Voicemail. Also set the ring times to 10 Rings in your Landline EE Digital Phone Settings in your EE Account , and your Hands-Free Answerphone Machine to around 7 Rings. So the unanswered calls go first to the standalone answerphone machine before Voicemail.

The same number of 10 rings ( or maximum ) should be set on your Mobile Phone as well.

I use the Landline Digital Adapter from BT that plugs into any 3-Pin mains wall socket - for my Panasonic Hands-Free Answerphone machine. ( the adapter has to paired with your WiFi Smart Hub before connecting to the answerphone machine)

Hope this helps you all.

Re: Deactivate voicemail on landline

JimM11 — Fri, 26 Jul 2024 18:40:21 GMT

@rodri50 Can you test that the EE voicemail has been switched of by stopping your answering machine from taking the call. The 10 rings that you mention is before the EE system goes to voicemail, and it has been reported that EE Cannot switch off the voicemail on the system. Once you know if it works or not, can you post back your results. The main problem is that customers want the phone to continually ring until answered or not, and do not want EE voicemail cutting in after the 10 rings.

Re: Deactivate voicemail on landline

JayKayGee — Sat, 27 Jul 2024 15:58:14 GMT

I’ve just been migrated from BT to EE for home broadband and digital voice (contract renewal). Voicemail had been off with BT but it was put back on with EE so I looked up voice account settings and there was no option to disable it. Phoned CS who checked and advised neither they nor I can switch it off. This is a very new policy apparently. Oh dear. Setting it on a high ring number before voicemail kicks in is no good for me as I am one digit away from a taxi firm’s number and frequently get late night incoherent calls/messages clogging up voicemail.

Just have to hope EE have a change of mind soon!

Re: Deactivate voicemail on landline

JayKayGee — Sat, 27 Jul 2024 16:02:21 GMT

Lets hope EE have a change of heart soon!

Re: Deactivate voicemail on landline

Mustrum — Sat, 27 Jul 2024 16:04:22 GMT

@JayKayGee a staff member gave this answer when it was asked in a similar thread.

Voicemail is activated by default and is set to 7 rings.

Dial 1571 to see if you've any new messages. Voicemail can be turned off in the EE app if you'd prefer to use the answer phone on your handsets.

Re: Deactivate voicemail on landline

Mustrum — Sat, 27 Jul 2024 16:08:05 GMT

@JayKayGee a staff member gave this answer on another thread.

Voicemail is activated by default and is set to 7 rings.

Dial 1571 to see if you've any new messages. Voicemail can be turned off in the EE app if you'd prefer to use the answer phone on your handsets.