topic Broadband in Broadband & Landline

Broadband

trevw — Fri, 19 Jan 2024 16:04:45 GMT

Hi I use to be with bt and have been moved to ee , with bt broadband I had 3 discs which I could put in different rooms to give good wifi but now I am with ee I can’t get a signal in my conservatory like I could with bt and now my security camera shows poor wifi connection can I have a disc wifi extender like with bt

Re: Broadband

BrendonH — Fri, 19 Jan 2024 16:19:56 GMT

Just because BT did this doesn't mean EE have to. They may be the same company but they are currently run separately.

You could purchase said discs, or do you still have the discs from BT? Or did you have the send them back?

Why not see if thry work, I believe the equipment is the same just got different logo on front.

Re: Broadband

Mustrum — Fri, 19 Jan 2024 17:14:35 GMT

@trevw you could carry on using your BT router and discs, but the discs may not work with the new EE Router.

Which Broadband Service did you take out? Did you also include Smart WiFi Plus which would have given you suitable discs?

Re: Broadband

trevw — Thu, 25 Jan 2024 21:55:58 GMT

Hi thanks for reply when bt phoned me and talked me into having halo3+ it sounded ok and I said I need the discs to reach my security camera and was told to keep my discs because they would work with the halo3+ hub so I agreed and in the add the image shows bt hub 2 a disc and hybrid and what I got was just the hub which is completely different design to mine and has ee on it and the hybrid but no disc and my discs do not pair with it at all

Re: Broadband

Neil-O — Fri, 26 Jan 2024 09:25:02 GMT

Hi @trevw I'm sorry to see you're having problems with your discs.

Halo 3+ is a BT broadband service. Are you sure you've been moved to New EE Broadband? Some BT Broadband customers are now being provided with EE branded equipment. The EE Smart Hub (2023) is the same as a BT Smart Hub 2 but in a different casing. Check out this link to see the different types of Hubs and let me know one have you been sent? Set up your Home Broadband EE Router | Broadband help | EE

Thanks

Neil