topic Re: Installation in Broadband & Landline

Installation

familygrist2024 — Fri, 19 Jan 2024 10:03:17 GMT

I have a question on installation of my broadband. I'm currently Virgin customer, and when teh Virgin cable was originally installed, virgin laid a conduit tube under my driveway/garden from the road that goes under my front door and straight into a cupboard under my stairs (where broadband lives). I am assuming the EE engineer will be able to use this same conduit as I do not want cables running through my hallway... Can anyone confirm BT/EE will be able to do this?

Re: Installation

BrendonH — Fri, 19 Jan 2024 10:09:29 GMT

They will install it where you want it. They won't use the virgin media cables as tht is not part of their network

Re: Installation

familygrist2024 — Fri, 19 Jan 2024 10:16:57 GMT

Thanks Brendon - specifically I need to know will they be able to use the same conduit as I think its the only way of getting cables in under the house without drilling holes and having cables running through my hallway!

Re: Installation

BrendonH — Fri, 19 Jan 2024 10:18:50 GMT

That is something you will need to talk to the installer about.

Give EE a call and discuss this before ordering.

Re: Installation

familygrist2024 — Fri, 19 Jan 2024 10:20:54 GMT

I think I'll speak directly to them. We still have two week cooling off cancellation. thx again

Re: Installation

XRaySpeX — Fri, 19 Jan 2024 10:21:26 GMT

If you've ordered Full Fibre (FTTP) there'll be a box fixed to the outside wall & a box fixed to the inside wall (the ONT) & a hole drilled thro' the wall between them.

Re: Installation

Mustrum — Fri, 19 Jan 2024 13:57:49 GMT

@familygrist2024 Openreach have a handy guide for what to expect when they install fibre. There are limits where the fibre modem (ONT) can be installed, but if you use a good quality LAN cable ideally CAT5e/6 or better, you can have the router in a more convenient position.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist