topic Re: Switching offer upto £300 in Broadband & Landline

Switching offer upto £300

Cmitchell91 — Wed, 17 Jan 2024 18:01:27 GMT

When singing upto EE I was in contract for my land landline with another provider and had £126.00 charges . I believe when I signed upto EE I had a switching offer where EE covers upto £300 charges . Can someone tell me the procedure? Do I pay the fees then supply ee with the bill ? If so where do I send this to thanks !!

Re: Switching offer upto £300

XRaySpeX — Wed, 17 Jan 2024 18:07:41 GMT

EE used to pay up to £50 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them but i believe that offer has now been withdrawn.. You could try claiming this online @ Broadband Contract Buyout from Old ISP.

Re: Switching offer upto £300

Cmitchell91 — Sat, 29 Nov 2025 10:08:11 GMT

Thanks for the quick response : I found what I’m looking for sorry

Switch to EE and we'll pay your leaving fee

We’ve made your switch to EE as easy as possible. If you have fees for leaving your old provider we’ll credit you back up to £300 to help with the cost.

How to claim the EE Switch Offer

Once you've ordered and activated EE Broadband, email the final bill from your old supplier to **** along with your EE order number.

For your claim to be successful, your final bill should clearly show the itemised leaving fees.

Once we’ve received your bill and validated the leaving fees, we'll apply this to your next EE bill. You’ll get an email to let you know if your claim has been successful.

Important information

Re: Switching offer upto £300

XRaySpeX — Wed, 17 Jan 2024 18:13:42 GMT

Ah! May I have the link to that?

Re: Switching offer upto £300

Neil-O — Wed, 17 Jan 2024 19:38:02 GMT

@XRaySpeX Switching Credit | Broadband Help | EE

Re: Switching offer upto £300

XRaySpeX — Wed, 17 Jan 2024 20:22:16 GMT

Thanks. @Neil-O . Presumably the £300 offer is only to joiners of New EE BB? Is the £50 offer still available for joiners of legacy EE BB? Its page is still extant.

Re: Switching offer upto £300

Neil-O — Wed, 17 Jan 2024 20:54:02 GMT

Hi @XRaySpeX Yes the £300 switching offer is only for New EE broadband customers this does not apply to legacy EE broadband.

I'll make some checks regarding the £50 offer for legacy EE BB and will get back to you on that.

Thanks

Neil

Re: Switching offer upto £300

XRaySpeX — Wed, 17 Jan 2024 20:54:46 GMT

Thanks, @Neil-O .

Re: Switching offer upto £300

Neil-O — Thu, 18 Jan 2024 10:37:29 GMT

Hi @XRaySpeX I've had confirmation the Legacy BB £50 switching offer is no longer valid.

Thanks

Neil

Re: Switching offer upto £300

Username5025 — Sat, 07 Sep 2024 11:16:57 GMT

Does the broadband provider I’m switching from have to be in my name to get the credit? For example if it’s in my wife’s name and I open an account in my name would I still get the £300 credit?

Re: Switching offer upto £300

JimM11 — Sat, 07 Sep 2024 12:52:44 GMT

@Username5025 If the switching is not done correctly i would say that it is highly unlikely, link does not explain, but if you do not get the invitation from EE at that time, would expect all bets are off. If you open the account then how can you be switching, would assume that you have no right to do so.

Re: Switching offer upto £300

Mustrum — Sat, 07 Sep 2024 13:29:02 GMT

@Username5025 looking at the latest term the offer is by invitation only. So you would need to phone up and discuss this with the Broadband Care Team.

How to claim the EE Switch Offer

Once you've ordered and activated EE Broadband, email the final bill from your old supplier to switch-team@ee.co.uk, along with your EE order number.

For your claim to be successful, your final bill should clearly show the itemised leaving fees.

Once we’ve received your bill and validated the leaving fees, we'll apply this to your next EE bill. You’ll get an email to let you know if your claim has been successful.

Offer terms

If you choose to switch your broadband, calls and line rental from another UK consumer broadband provider to EE, you'll be able to claim up to £300 towards the early termination charges you may pay to your provider for ending your agreement early, credited to your EE account. The offer applies to Consumer Broadband, TV package and Home phone termination charges only, it excludes other termination charges. This offer is by invitation only to new EE Broadband customers signing up to any EE Broadband or EE Broadband and TV.

The amount of the termination charges will be credited to your EE account within 28 days of us receiving your bill with the early termination charges. Excludes call and any excess data charges on the final bill. You must email your bill to switch-team@ee.co.uk within a period of 4 months of your EE broadband being activated to be eligible to receive your account credit. Offer excludes BT Group employees. Offer excludes termination charges from BT Group (BT, EE and Plusnet) products. There is no cash alternative to this offer. Other exclusions and conditions may apply.

No credits will be applied in the first 14 days after your service starts. Customers who cancel their EE Broadband within 14 days of their service starting, or who do not provide their final bill within two months of their service being activated, will not be eligible for this offer.

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Re: Switching offer upto £300

Ali_A — Sat, 07 Sep 2024 14:02:46 GMT

Hi @Username5025

For the Switching Credit the name on the existing provider bill needs to match the name on the EE account to be eligible.

Ali

Re: Switching offer upto £300

Username5025 — Wed, 11 Dec 2024 17:28:37 GMT

Hi. Have you got some small print link that mentions that?

Re: Switching offer upto £300

Ali_A — Thu, 02 Jan 2025 15:43:10 GMT

@Username5025

Just an update to this one- I've reached out to the Switch team who have clarified only the address needs to match now for the claim to be successful.
Sorry for any confusion!

Thanks for your patience with this.

Ali

Re: Switching offer upto £300

Kareen21 — Sat, 01 Mar 2025 12:15:38 GMT

How do I start

Re: Switching offer upto £300

XRaySpeX — Sat, 01 Mar 2025 12:31:41 GMT

@Kareen21 : EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee. It will be applied as a credit to your EE bill.

Re: Switching offer upto £300

Barney123- — Thu, 24 Apr 2025 12:38:44 GMT

[Mod edit: image rejected due to personal details being shared]

Re: Switching offer upto £300

Gillyspurs — Tue, 06 May 2025 11:40:05 GMT

Re: Switching offer upto £300

XRaySpeX — Tue, 06 May 2025 12:25:44 GMT

@Gillyspurs : What is your query? If you wanna post an image you need to obscure any personal info, like names & a/c nos.

If you are after the Switching offer that bill from VM shows no Early Termination Fees.