topic Re: modem cutting out when online in Broadband & Landline

modem cutting out when online

philipnbailey — Wed, 17 Jan 2024 22:41:07 GMT

am bloody sick of my model closing down on me it's done it 3 times tonight am paying good money for a crap service. when my contract end in 26 am going back to sky broadband there modems work properly

Re: modem cutting out when online

philipnbailey — Mon, 08 Jan 2024 21:37:23 GMT

if you want to turn off my mobile phone then do so because after 2027 am closing my account with EE due to the new modem keeps shutting me off from broadband and am get sick of it. so I'll go back to Sky in 2 years I may get a better service. ever since I've had this new modem my printer will not work. so instead of it working on wifi I've got to get a cable for it

Re: modem cutting out when online

Northerner — Tue, 09 Jan 2024 06:58:18 GMT

Hi @philipnbailey

Can you please clarify which router you have from EE, which broadband package and the issues you are having.

Thanks

Re: modem cutting out when online

nothingaboutme0 — Wed, 17 Jan 2024 22:44:33 GMT

I'm a fellow EE customer, and I'm sorry to hear about your modem issues. Have you tried reaching out to EE customer support? They might be able to help resolve the problem. Hang in there!

Re: modem cutting out when online

XRaySpeX — Wed, 17 Jan 2024 23:57:42 GMT

@philipnbailey : Which router is it?