topic Re: Ive been charged twice on broadband in Broadband & Landline

Ive been charged twice on broadband

Reubz1811 — Tue, 16 Jan 2024 10:14:07 GMT

So today I woke up noticed I was charged twice on my broadband I originally pay it by card straight away rather than wait for it to be taken and the direct debt takes its out just before I get paid then but it come out yesterday even tho I already paid it now I get its my screw up but how can I get the money the second time put back into my account ?

Re: Ive been charged twice on broadband

Katie_B — Tue, 16 Jan 2024 10:19:30 GMT

Good morning @Reubz1811.

Welcome to the EE Community.

This can happen if your direct debit is already pending with your bank when making a card payment towards your bill.

If you give us a call on 150 our customer care team will be able to process you a refund.

Katie 🙂

Re: Ive been charged twice on broadband

XRaySpeX — Tue, 16 Jan 2024 10:19:44 GMT

@Reubz1811 : Why did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

You could call CS to ask for it be refunded to your payment method.

Re: Ive been charged twice on broadband

Reubz1811 — Tue, 16 Jan 2024 10:23:17 GMT

It's what I do just so I know what money I'm left with I do it with all my bills 🤦‍♂️

Re: Ive been charged twice on broadband

Reubz1811 — Tue, 16 Jan 2024 10:24:14 GMT

Is that 150 number for all phone networks or just ee

Re: Ive been charged twice on broadband

XRaySpeX — Tue, 16 Jan 2024 10:25:42 GMT

Just EE from an EE phone.

Re: Ive been charged twice on broadband

Reubz1811 — Tue, 16 Jan 2024 10:29:16 GMT

I'm haven't got an ee phone is there a another number I can call

Re: Ive been charged twice on broadband

XRaySpeX — Tue, 16 Jan 2024 10:46:28 GMT

Use the Freephone no. in my sig.

Re: Ive been charged twice on broadband

XRaySpeX — Tue, 16 Jan 2024 10:48:51 GMT

I'm surprised this hasn't happened to you before. You musta always paid your bill before your billing date. in anticipation.