topic Re: Buffering/Drop Out in Broadband & Landline

Buffering/Drop Out

FlorencesDad — Mon, 15 Jan 2024 15:15:20 GMT

I stream hi-res music from Qobuz via a EE smart hub. I have FTTP and the Full Fibre 500 service. The streamer is connected to the hub by ethernet cable. Unfortunately I still experience buffering whilst listening to music with occasional long pauses which spoils the enjoyment. I have been advised that this could be due to the router connecting to a distant server and that I should check that the router DNS settings are set for Google Public DNS. Unfortunately I haven’t any idea how to go about checking this and how to make any necessary changes to the settings. Any help and guidance would therefore be very much appreciated. Also, might the buffering issue be lessened by setting up a port address for the streaming box? Again, I would appreciate help as I have zero knowledge of what I would need to do.

Many thanks

Re: Buffering/Drop Out

Neil-O — Mon, 15 Jan 2024 16:27:08 GMT

Hi @FlorencesDad welcome to the community and thanks for posting. It's not possible to change the DNS settings in the Hub, you may be able to do this on the device itself but you'd need to check with Qubuz to see if it's a setting they facilitate.

This link explains how to set up port forwarding Port Forwarding: Access an External Network or Server from Home | Help | EE

Thanks

Neil

Re: Buffering/Drop Out

Mustrum — Mon, 15 Jan 2024 16:51:55 GMT

@FlorencesDad before trying to change any settings, it would be worth eliminating some things with a few simple checks.

1. What speeds sre reported when you use https://www.speedtest.net/ idealy post the link with your results.

2. Are you getting issues when streaming from other similar sites iPlayer, Youtube and so on?

3. Is anything else streaming when you notice the drops on Qobuz?

4. Are you using a VPN when listening to Qobuz?

HTH

Re: Buffering/Drop Out

XRaySpeX — Mon, 15 Jan 2024 19:26:38 GMT

I really don't understand all this buffering of streaming on these multi-100 Meg lines. I hardly get any buffering of streamed TV on a TV or streamed music on Alexa on a 70 Meg line both over WiFi.

Re: Buffering/Drop Out

FlorencesDad — Mon, 15 Jan 2024 21:36:09 GMT

Thank you. I’ll try reaching out to Qobuz re the DNS settings.

Re: Buffering/Drop Out

FlorencesDad — Mon, 15 Jan 2024 21:37:23 GMT

That’s good to know.

Re: Buffering/Drop Out

FlorencesDad — Mon, 15 Jan 2024 21:38:59 GMT

All worth checking. Thank you.