topic HNo Fibre Confirmation Email in Broadband & Landline

HNo Fibre Confirmation Email

Matt359 — Mon, 15 Jan 2024 11:59:14 GMT

Hi,

I ordered fibre 1.6gb this morning over the phone but am yet to receive a confirmation email, I've checked spam/junkto no avail

When I sign into my profile, I don't see any mention of the package I ordered.

Is there normally a delay for confirmation emails to come through?

Re: HNo Fibre Confirmation Email

Neil-O — Mon, 15 Jan 2024 14:18:51 GMT

Hi @Matt359 it should be with you by now, has it arrived yet?

Neil

Re: HNo Fibre Confirmation Email

Matt359 — Mon, 15 Jan 2024 14:48:28 GMT

No nothing yet just checked my spam and inbox again, no emails from ee.

My profile also has no linked products on website or app. I ordered originally over the phone. Should I just try to reorder it online?

Re: HNo Fibre Confirmation Email

Neil-O — Mon, 15 Jan 2024 15:50:56 GMT

Hi @Matt359 no don't try to do another order, I'm sure it's nothing to worry about. I'll send you a private message so you can get in touch with your details and we'll check to see what's happening.

Thanks

Neil