topic Yes please send me your intimidation and insult! in Broadband & Landline

Yes please send me your intimidation and insult!

Djblyvzee1 — Sun, 14 Jan 2024 21:47:49 GMT

Today I was going through my messages and I noticed that, an amazing little bit of customer care was in short supply. I'm a EE broadband and phone contract and tablet using the best part of £100/110 a month for the last year. Never missed a single monthly payment, except for a few days late as I have been having issues with the Banking system but I have continued to pay everything to the best of my abilities, only to be getting extra charges for being a couple of days late. Liberty.......

Re: Yes please send me your intimidation and insult!

Northerner — Mon, 15 Jan 2024 07:45:56 GMT

Hi @Djblyvzee1

Would you say the same thing if your employer paid you a few days late, I would assume your answer is no.

Late payment charges are part of most if not all services. If you knew there maybe issues with your payment then you should have called EE in advance and let them know or paid another way.

If you speak to EE CS they may reimburse these charges.

Thanks

Re: Yes please send me your intimidation and insult!

timprocter — Mon, 15 Jan 2024 10:22:38 GMT

@Djblyvzee1

Seems very harsh on your behalf as you admit making late payments to EE.

I have to agree with @Northerner on everything he said.

I actually run my own business and have made a new policy recently, late payers get excluded from my clients list.