topic Re: Merging accounts in Broadband & Landline

Merging accounts

shiner54 — Fri, 12 Jan 2024 14:13:50 GMT

I have just upgraded my mobile and at the same time moved my home phone and broadband from BT. I went through the online process of linking accounts but I can still only see my mobile account and plan. Spoke to 150 and after being moved from pillar to post for an hour I still can't find my broadband account?

Re: Merging accounts

XRaySpeX — Fri, 12 Jan 2024 14:16:29 GMT

In your online MyEE where does Home > Plans & Subs lead? Post a pix.

Re: Merging accounts

shiner54 — Fri, 12 Jan 2024 15:23:18 GMT

Re: Merging accounts

XRaySpeX — Fri, 12 Jan 2024 15:50:40 GMT

Sorry, I asked for the online MyEE. I don't recognise the app.

Re: Merging accounts

shiner54 — Fri, 12 Jan 2024 16:05:02 GMT

Sorry but that is what comes up when I log online to MyEE....?

Re: Merging accounts

XRaySpeX — Fri, 12 Jan 2024 16:33:33 GMT

Ah, sorry. Looks like you haven't linked you BB. I expected another block with "Link another Device/No."

Re: Merging accounts

shiner54 — Sun, 14 Jan 2024 08:59:37 GMT

I have gone through the process again where there is a merge accounts link. It is now telling me my mobile account is linked to another account which I assume is my new home phone and BB but I still can't see it? I have spoken to a lady on 150 who is getting a technician to look at it and will ring me again on Tuesday. My mobile account which I can see is saying there will be a new bill on the 16th so I am wondering whether this will now include my BB billing?

Re: Merging accounts

XRaySpeX — Sun, 14 Jan 2024 13:33:15 GMT

Mobile billing & BB billing are separate.

Re: Merging accounts

shiner54 — Sun, 14 Jan 2024 13:38:40 GMT

Thanks. I seem to be getting nowhere fast. Hopefully when she rings me Tuesday she will have an update....not hopeful though.