topic Re: BT Mini hub not working with EE in Broadband & Landline

BT Mini hub not working with EE

Bluenails — Wed, 10 Jan 2024 10:18:11 GMT

With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.

I was a satisfied customer until I checked to see if the mini-hub backup worked. No it did not connect like it did previously when BT WiFi was out for a time. I would be grateful to learn what to do next.

Thanks in anticipation.

Re: BT Mini hub not working with EE

Mustrum — Wed, 10 Jan 2024 12:26:51 GMT

@Bluenails when you took out your EE contract did you also take out EE Smart Hybrid Connect?

This is the service that gives you 4G backup, not sure why you think the BT service would continue, was it not cancelled when you moved?

Re: BT Mini hub not working with EE

Bluenails — Wed, 10 Jan 2024 14:44:58 GMT

Thanks Mustram. I had an email from BT to renew my contract. Couldn't make head or tail about the BT plans on their website so started a chat line. My queries got very confusing because the computer didn't understand my queries. An EE advisor stepped in and took me through signing up for my present contract as per my first post. No mention about EE Smart Hybrid Connect. I spoke to another EE advisor about getting my BT mini hub working but the solution offered about me getting a pay as you go data SIM seemed to be wrong. Hence my post. Now I shall have to investigate how to get EE Smart Hybrid Connect. My router is still a BT one.

1. Is there a link within EE that I can go to that will know that I already have an EE contract?

2. Is the EE Smart Hybrid Connect a device like the BT mini hub separate from the router?

It's good to know that within the EE community there are people who know about these things and can help.

Thanks

Re: BT Mini hub not working with EE

Mustrum — Wed, 10 Jan 2024 15:28:57 GMT

@Bluenails if you have not already done so you could log into MYEE, you will need to add your broadband, and some people do struggle. I have always found the Broadband Care Team to be helpful when I have called them, 0800 079 8586 option 2.

There is not much info, but yes I believe the Smart Hybrid is similar to what BT provided, however it is £7 per month, not sure how that compares.

HTH.

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 17:10:21 GMT

@Mustrum wrote:

I have always found the Broadband Care Team to be helpful when I have called them, 0800 079 8586 option 2.

It's now Option 1.

Re: BT Mini hub not working with EE

Mustrum — Wed, 10 Jan 2024 17:46:39 GMT

@XRaySpeX wrote:

It's now Option 1.

@XRaySpeX not when I rang it before my earlier post, it was option 2 and still is.

Why do you do this?

Re: BT Mini hub not working with EE

Bluenails — Wed, 10 Jan 2024 17:51:11 GMT

Actually BT mini hub was free of charge and proved very useful at times when Wifi was down which was frequently being in rural area.

Thanks for the info on EE Broadband customer care.

Re: BT Mini hub not working with EE

Bluenails — Wed, 10 Jan 2024 17:53:50 GMT

Option 1 or 2, I'll test it out in due course.

Re: BT Mini hub not working with EE

Mustrum — Wed, 10 Jan 2024 17:58:50 GMT

@Bluenails the Help Pages siggest the following contact info for calling:

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 18:21:31 GMT

@Mustrum wrote:

Why do you do this?

What? What are you on about? Why do you think I "do this"? Obviously cuz it's a fact.

Well, I just rang 2 EE CS landline nos. from my landline & it offered me Opt 1 for BB, etc. & Opt 2 for mobile, just as I state in my sig.

How is it possible for our calls to CS to be routed to a diff announcement? Did you call from a mobile? Perhaps landline & mobile do so route differently. Get it into your head that our joint experience proves it is possible

Re: BT Mini hub not working with EE

timprocter — Wed, 10 Jan 2024 18:27:37 GMT

@XRaySpeX

Option 2 when I rang yesterday.

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 18:31:49 GMT

@timprocter : From what type of phone?

Re: BT Mini hub not working with EE

timprocter — Wed, 10 Jan 2024 18:35:34 GMT

@XRaySpeX

iPhone 15 Pro Max on EE Dialling 0800 079 8586 Option 2

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 18:45:07 GMT

Perhaps as I surmise landline & mobile calls are routed differently.

Re: BT Mini hub not working with EE

Mustrum — Wed, 10 Jan 2024 18:47:42 GMT

@XRaySpeX wrote:

@Mustrum wrote:

Why do you do this?

What? What are you on about? Why do you think I "do this"? Obviously cuz it's a fact.

Well, I just rang 2 EE CS landline nos. from my landline & it offered me Opt 1 for BB, etc. & Opt 2 for mobile, just as I state in my sig.

How is it possible for our calls to CS to be routed to a diff announcement? Did you call from a mobile? Perhaps landline & mobile do so route differently. Get it into your head that our joint experience proves it is possible

It might be a fact for you, however for me, mobile or landline is Option 1 Mobile, Option 2 Home Broadband.

So, no, you surmise wrong. Another mystery EE fairy function perhaps.

Re: BT Mini hub not working with EE

timprocter — Wed, 10 Jan 2024 19:07:14 GMT

@Mustrum

+1 exactly the same for me.👍

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 22:27:15 GMT

I've called the no. umpteen times & it always comes up with Option 1 as BB etc. I would post a sound recording here if it allowed me. It's not really important as either way the announcement is clear as to which is which.

What is the list of things that comes up with the BB option? Is much like in my sig. which would seem to indicate that it's been updated for NEW EE BB (which I'm not on). The old option 2 used to just cover BB & Home Phone.

Re: BT Mini hub not working with EE

XRaySpeX — Wed, 10 Jan 2024 22:34:26 GMT

@Mustrum : My surmise might well be wrong (it's only a surmise after all) but the fact remains that when I dial it I always get BB on option 1.

I believe you & others that you get BB on option 2. The trouble with you is that you don't believe me & make out I'm lying by your accusative supercilious posts.

Re: BT Mini hub not working with EE

timprocter — Wed, 10 Jan 2024 23:40:50 GMT

@XRaySpeX

Just so you know what we are experiencing with no lies.

Phoning EE Broadband (youtube.com)

Re: BT Mini hub not working with EE

XRaySpeX — Thu, 11 Jan 2024 01:33:13 GMT

Yeah, I believe you! I've never disbelieved any of you. Curiously I get the reverse!