topic Re: Anyone actually getting anywhere near 900MB? in Broadband & Landline

Anyone actually getting anywhere near 900MB?

djrobs33 — Wed, 10 Jan 2024 10:43:07 GMT

Had the EE 900MB full fibre for nearly a year and have been really disappointed. Doesn't seem much better or more reliable than my previous 70MB on broadband.

Depending how you test, I seem to be getting at best 450MB - which by coincidence is their min level but half the prescribed speed. Many times it does more like 270-350MB. Is there any other industry where you pay for a service and they can legally provide only half?

Also the signal of the WIFI is awful.

Re: Anyone actually getting anywhere near 900MB?

Mustrum — Wed, 10 Jan 2024 10:55:04 GMT

@djrobs33 how are you testing your speeds and whith what device?

Aso which router do you have?

Many speed issues are down to the way tests are done or with equipment not capable of reaching the speeds of the router.

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Wed, 10 Jan 2024 11:58:29 GMT

Hi,

I have used various tests including a LAN wired modern laptop.

Also WIFI speed tests on my iphone.

What would you recommend?

Re: Anyone actually getting anywhere near 900MB?

Mustrum — Wed, 10 Jan 2024 12:17:07 GMT

Answering the questions with some detail would help to start.

Unless you have the latest WiFi6 router the most you can reasonably expect via WiFi is 400-450Mbps. Which Router do you have? And which iPhone?

Testing via via LAN needs to be done with a Cat5e or better cable and with a device that has at least a 1Gbps Network card and is connected at 1Gbps, and with no other processes running on the machine at the time, or no other devices connected to the router which could be streaming or backing up data to cloud based services.

Re: Anyone actually getting anywhere near 900MB?

XRaySpeX — Wed, 10 Jan 2024 14:07:22 GMT

You won't get full or reliable speeds out of WiFi. Testing over Ethernet is the only way to assess your BB speed. EE's estimated & guaranteed speeds are only in terms of that, not WiFi.

Re: Anyone actually getting anywhere near 900MB?

GosforthUK — Wed, 10 Jan 2024 14:06:27 GMT

Used to have BT FF900 for good 2 1/2 year now, and:

- LAN speed was in range of 850-930 Mbps down / 100-115 Mbps up constantly

- WiFi speed on BT SH2 was ridiculously slow, on better days up to 300, very rare up to 400-450 Mbps down.

This is down to 2 things:

BT SmartHub 2 (and EE Smart Hub) is the only WiFi 5 device, with a limited 5 Ghz band only effectively to 3 channels with 80 Mhz bandwidth.

Interference from neighbors up, down, left and right is at apartment building absolutely ridiculous, and limiting anything on basic WiFi bands, even with best routers, not alone with BT/EE router, which is fairy basic...

For this reason, almost entirely I had WiFi off on my BT SH2, and manage it on my own third party devices.

With WiFi6 omada Wall plate, my speed went up to 700-750 Mbps, which was acceptable...

Now, when I am on EE 1.6 Gbps package, I have 1.1-1.3 Gbps down and 100-120 Mbps up via EE Smart Hub Plus (2023) and 950-1000 Mbps down on very same Omada Wall Plate (recon, as this is on 1 Gbps LAN backbone and not capable to do anything over this).

Obviously, LAN via EE SHP (2023) is limited to 1 Gbps as well, but when directly connecting my Laptop with 2.5 Gbps LAN card to ONT and configured PPPoE, I got 1.6-1.7 Gbps, which is in line with the expectation. Once my backbone and Omada AP are upgraded, EE SHP (2023) will go under the bed to box, and I am pretty sure, as most of the time, will see 1.3+ Gbps down even on wifi, whilst this is now peak, what EE provided router can give me...

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Wed, 10 Jan 2024 14:37:29 GMT

I have the white EE smart hub router - which seems the problem for the WIFI speed anyway if you are saying WIFI 5 only?

Re: Anyone actually getting anywhere near 900MB?

XRaySpeX — Wed, 10 Jan 2024 14:53:56 GMT

Yes, the white EE Smart Router is only WiFi-5. Don't expect good WiFi speeds from it. Only test speedtests over Eithernet.

Re: Anyone actually getting anywhere near 900MB?

timprocter — Wed, 10 Jan 2024 15:55:36 GMT

@djrobs33

Right now I am in the process of joining the EE 1.6 Busiest Home Bundle package but my BT 900 / 110 account is still live as I type this.

WiFi speeds can be at very near the full speed of your package with the correct hardware and computer setup.

This is a TP-Link 5400 AXE75 Router with WiFi 6e enabled so in short you can improve your speed, This is WiFi not Ethernet.

TP-Link 5400 AXE75 WiFi 6e Router (youtube.com)

And this is my older Asus RT-AX88U alongside my iPhone 11 from January 2021 which was WiFi 6 only, Again this is WiFi not Ethernet.

WiFi-6 just gets better. Asus RT-AX88U & iPhone 11 Pro Max (youtube.com)

Point being it's all about the correct hardware and setup.

Re: Anyone actually getting anywhere near 900MB?

Mustrum — Wed, 10 Jan 2024 15:38:31 GMT

@timprocter re:

"And this is my older Asus RT-AX88U alongside my iPhone 11 from January 2021 which was WiFi 5 only, Again this is WiFi not Ethernet."

Both those items are WiFi6 although not 6e like your newer setup.

Re: Anyone actually getting anywhere near 900MB?

timprocter — Wed, 10 Jan 2024 15:56:54 GMT

@Mustrum

Well spotted, A typo on my behalf now "Edited" and corrected thank you.👍

Re: Anyone actually getting anywhere near 900MB?

TuckerUK — Wed, 10 Jan 2024 18:12:00 GMT

Had FF900 installed last February 2023 with BT. Always got full speeds. Switched to EE in October last year. Apart from some minor issues when I first Switched, I’m getting full speeds over WiFi and Ethernet with my iPhone 15 pro max and gaming PC with a 2.5GbE Ethernet port.

Edit: only issue I have now with EE is the functionality of the EE app WiFi controls “WiFi Enhancer” “Groups” etc I always get I’m not on the home WiFi the app is very slow 90% of the time and things don’t work as intended, it’s so frustrating tbh.

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Thu, 01 Feb 2024 12:51:08 GMT

I recently bought a ASUS TUF Gaming AX3000 router. But have yet to fully configure.

Is this any good or should I return?

Assume I want to set the EE router to WIFI off? I have been playing around with WIFI on still and the ASUS also running.

Initially I have split the bands into 2.5 and 5ghz but the 5doesn't seem to reach very far - not getting picked up by amazon firestick in bed room.

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Thu, 01 Feb 2024 12:56:07 GMT

I am after a set up to hopefully boost our WIFI speed and have decent signal throughout the house. Recommendations welcome.

Re: Anyone actually getting anywhere near 900MB?

Mustrum — Thu, 01 Feb 2024 13:09:43 GMT

@djrobs33 from what I remember you have one of the older EE Smart Routers, so your new Asus is at least WiFi6 so you should get better WiFi speeds when you are in range. But to get better coverage you would be better off with a Mesh system.

Also, why not remove the EE router and connect the Asus direct to the ONT using the standard PPOE settings?

Did you get the Asus V2 version? https://www.asus.com/uk/networking-iot-servers/wifi-routers/asus-gaming-routers/tuf-gaming-ax3000-v2/techspec/

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Sun, 04 Feb 2024 18:00:12 GMT

Thanks for the reply. Yes, I got V2 like your link.

If I plug in direct from the ONT - will it auto detect and then ask for ISP login details? Do I have to request these from EE or can I get from the EE route somehow?

Assume if use the ASUS, I could unplug and replug in the EE router, if needed?

Re: Anyone actually getting anywhere near 900MB?

XRaySpeX — Sun, 04 Feb 2024 18:04:30 GMT

In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB creds. which are now the same as BT's.

Re: Anyone actually getting anywhere near 900MB?

Mustrum — Sun, 04 Feb 2024 19:26:46 GMT

@djrobs33 not sure if your router will auto detect the ISP, but if it has an option for BT Full Fibre that should set up everything it needs. If not the settings are below, and yes, just unplug the EE router and plug your router using the same cable - save the EE one in case you have issues or ever need to speak to EE if you have a fault - they won't know how to deal with a third party router most likely!

Full Fibre
Connection type:	Point-to-Point Protocol over Ethernet (PPPoE)
Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT (or leave blank)
Authentication:	CHAP
DNS:	Auto or Obtain from ISP (we'll automatically provide these when you connect)

Re: Anyone actually getting anywhere near 900MB?

djrobs33 — Wed, 07 Feb 2024 13:25:04 GMT

As an update - called EE and they confirmed by speed was low and way below the min level.

Said they would send a new router. I asked for but they wouldn't send me their new WIFI - apparently that is a different part of EE and only for new plans ?!?! I said I was going to try a third part router and got the login credentials. Using the ASUS TUF Gaming AX3000 router V2 mentioned above, plugged into the ONT and solved the problem. Even got 650GB over WIFI on my phone. As high as 700 on the LAN at times. Not the 900gb but a lot better.

I don't know why they use such rubbish routers as must cost more with complaints, time, engineer trips etc..

Anyway - thanks all for your help.

Re: Anyone actually getting anywhere near 900MB?

pyrotenax — Sat, 17 Feb 2024 20:31:45 GMT