topic Re: Over 2 months for home move in Broadband & Landline

Over 2 months for home move

Brickbidder — Tue, 09 Jan 2024 21:32:36 GMT

Has any one had to wait over 2 months for a home move and being told different reasons each time you contact Plymouth EE

Was first told be EE it be all done in couple of weeks but now taking ages

Do they give this time as they don’t have to pay compensation??

any advice would help

Re: Over 2 months for home move

Daniel-S — Wed, 10 Jan 2024 08:31:29 GMT

Hi @Brickbidder,

I am sorry to see how long your home move is taking.

What was the latest update that you received from us? Do you have a team case managing this for you?

Thank you

DanielS

Re: Over 2 months for home move

Brickbidder — Wed, 10 Jan 2024 08:39:45 GMT

Hi Daniel no I don’t each time I ring up I just get different stories and promise of returning phone calls also never happen

2 months do internet when they already done work at side house is unacceptable do open reach give that date so they don’t pay compensation just so tied of ee mistakes all the time I have problems with ee

Re: Over 2 months for home move

Daniel-S — Wed, 10 Jan 2024 12:39:37 GMT

I can look into this for you to see if it's something that we can help with.

I'm going to send you a private message that you can reply back to my team through.

Please note, it will take us about 5 working days before my team can get back to you personally.

Thank you

DanielS