topic Re: Re: Changed from BT Broadband to EE in Broadband & Landline

Re: Changed from BT Broadband to EE

PASHRAT — Tue, 09 Jan 2024 09:56:50 GMT

I am also in the situation where I have returned equipment and keep getting an email saying if I don’t return equipment I will be charged. I returned it using Royal Mail. I have proof of postage and tracking number with proof that the equipment was delivered and signed for. I am therefore at a loss; why am I receiving email reminders? Thank you

Re: Re: Changed from BT Broadband to EE

PASHRAT — Tue, 09 Jan 2024 10:02:55 GMT

I’m having exactly the same issue. Equipment returned via Royal Mail, tracked, tracking number checked and shows equipment received and signed for, but still getting emails saying if equipment not returned I’ll be charged!
please can you sort this out. Thank you.

Re: Re: Changed from BT Broadband to EE

Paddy-B — Tue, 09 Jan 2024 11:45:35 GMT

Hi @PASHRAT,

Thank you for posting. I'm sorry if you've been chased for equipment you've already returned. If you send me your details, I'll be able to help.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy