https://community.ee.co.uk/t5/Broadband-Landline/Overcharged/m-p/1345489#M87667 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3468069">@Dug24</a></SPAN>,</P> <P>Thank you for posting. I'm sorry if you were told there wouldn't be a connection charge when you signed up for your new deal. If you send me your details, I'll make sure that the charges are correct.</P> <P>I&nbsp;have sent you a private message with instructions on how to contact the team.&nbsp;&nbsp;</P> <P>Thanks,</P> <P>Paddy</P> Tue, 09 Jan 2024 08:11:34 GMT Paddy-B 2024-01-09T08:11:34Z https://community.ee.co.uk/t5/Broadband-Landline/Overcharged/m-p/1345205#M87625 <P>Hi just got new broadband deal and hub. Was told it was £31.99 with free hub. Got charged £31.99 plus set up £31.99. I was told this was free as all I did was unplug the old hub and plugged the new one in. Can anyone enlightened me please. Thanks&nbsp;</P><P>&nbsp;</P> Mon, 08 Jan 2024 10:51:37 GMT https://community.ee.co.uk/t5/Broadband-Landline/Overcharged/m-p/1345205#M87625 Dug24 2024-01-08T10:51:37Z https://community.ee.co.uk/t5/Broadband-Landline/Overcharged/m-p/1345489#M87667 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3468069">@Dug24</a></SPAN>,</P> <P>Thank you for posting. I'm sorry if you were told there wouldn't be a connection charge when you signed up for your new deal. If you send me your details, I'll make sure that the charges are correct.</P> <P>I&nbsp;have sent you a private message with instructions on how to contact the team.&nbsp;&nbsp;</P> <P>Thanks,</P> <P>Paddy</P> Tue, 09 Jan 2024 08:11:34 GMT https://community.ee.co.uk/t5/Broadband-Landline/Overcharged/m-p/1345489#M87667 Paddy-B 2024-01-09T08:11:34Z