topic Re: Re: BT virus protect in Broadband & Landline

Re: BT virus protect

Martyn2020 — Sun, 07 Jan 2024 17:30:05 GMT

Sorry but I cannot see where to go to get the 12 months free, they just want to charge for it, I previously had it free as BT customer. Contract renewed and now switched to EE

Re: Re: BT virus protect

XRaySpeX — Sun, 07 Jan 2024 22:45:20 GMT

@Martyn2020 : Do you have EE Home Broadband? That's when you get it free for 1 year.

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 06:10:51 GMT

Yes, everyone renewing or starting a BT contract is now being moved across to EE.

I now have EE

Essentials: Fibre 50

I am still on a BT Hub though, not sure if I will get a new EE Hub in the coming weeks

Re: Re: BT virus protect

XRaySpeX — Mon, 08 Jan 2024 06:37:53 GMT

@Martyn2020 : Register & Download @ https://broadband.ee.co.uk/norton-security

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:08:56 GMT

Those links take me here, with nowhere to log in to EE, when I log in under a new tab in the same browser it still shows the same when I refresh this tab. It flashes on a Norton page first but only for a second and then goes back to this

Re: Re: BT virus protect

Katie_B — Mon, 08 Jan 2024 13:25:37 GMT

Hi @Martyn2020.

Are you seeing a charge when following the steps provided on this page HERE?

Katie

Re: Re: BT virus protect

XRaySpeX — Mon, 08 Jan 2024 13:35:51 GMT

@Martyn2020 : Right near the bottom of that page isn't there a Register & Download button? In fact there's many of them.

You don't login to EE. Norton should know you're coming in from EE cuz you coming to it over EE BB.

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:33:13 GMT

There are 2 places to click and log in on that page, when I press them it takes me to a different page, I log on and there is no mention on the page of Norton.

The link at the bottom of the page says log in and then 'Add ons and Benefits', I cannot find that anywhere on the page

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:35:37 GMT

I would add, the Norton I set up under BT is still running on my other computers, I am trying to set it up on a new laptop and get the instructions for the future

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:42:20 GMT

Should I be looking at a Norton or an EE page, when I use your link it flashes on a Norton page and then changes to an EE page a second later. It's the page I took a screenshot of above, there is no Register & Download link on that page

Re: Re: BT virus protect

XRaySpeX — Mon, 08 Jan 2024 13:50:31 GMT

Are you running over EE BB?

It is not far below the bit you posted:

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:49:54 GMT

I still have a BT hub but switched to EE Fibre 50 on 27th Dec. I have paid my first EE bill and had a refund for my BT bill, all my bill details, and links to Norton have gone from the BT website

Re: Re: BT virus protect

XRaySpeX — Mon, 08 Jan 2024 13:52:06 GMT

It's nowt to do with the router but the BB connection you are running on.

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:56:21 GMT

As you can see from this screenshot, I am missing the 'Register and Download link on the page that comes up

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 13:57:19 GMT

They told me they changed the service on 27th Dec, so I am on EE

Re: Re: BT virus protect

Martyn2020 — Mon, 08 Jan 2024 15:25:26 GMT

Seems I cannot get it from EE or BT websites but I can use an already downloaded copy of BT/Norton on another computer to generate a link to download a version on my new laptop.

Re: Re: BT virus protect

XRaySpeX — Mon, 08 Jan 2024 15:40:12 GMT

@Martyn2020 : I can see it but I'm on legacy EE BB. I can only presume that for New EE BB they have replaced it by that Cyber Security that @Katie_B referenced.