https://community.ee.co.uk/t5/Broadband-Landline/Stability-of-service/m-p/1344562#M87498 <P>Today I became an EE customer and plugged in my smarthub. Apart from the fact that each device I use is differently fast and randomly has different speeds independently, I have found that every 30 sec or so there is a microdisconnect or lag that causes a ping over 1000 ms.</P><P>Ideas, solutions, experiences? I'll take anything, as I really can't explain this to the lady on the phone who can only say everything is fine.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ping dd.png" style="width: 954px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29491i78250A19693D3BBB/image-size/large?v=v2&amp;px=999" role="button" title="ping dd.png" alt="ping dd.png" /></span></P> Fri, 05 Jan 2024 18:29:20 GMT Set47 2024-01-05T18:29:20Z https://community.ee.co.uk/t5/Broadband-Landline/Stability-of-service/m-p/1344562#M87498 <P>Today I became an EE customer and plugged in my smarthub. Apart from the fact that each device I use is differently fast and randomly has different speeds independently, I have found that every 30 sec or so there is a microdisconnect or lag that causes a ping over 1000 ms.</P><P>Ideas, solutions, experiences? I'll take anything, as I really can't explain this to the lady on the phone who can only say everything is fine.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ping dd.png" style="width: 954px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29491i78250A19693D3BBB/image-size/large?v=v2&amp;px=999" role="button" title="ping dd.png" alt="ping dd.png" /></span></P> Fri, 05 Jan 2024 18:29:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/Stability-of-service/m-p/1344562#M87498 Set47 2024-01-05T18:29:20Z https://community.ee.co.uk/t5/Broadband-Landline/Stability-of-service/m-p/1390187#M94665 <P>Just want to say I am also experiencing this issue. Contacted EE and they have let me know they don't guarentee ping, definetly an issue on their end with software.</P> Sat, 25 May 2024 10:31:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/Stability-of-service/m-p/1390187#M94665 heather0071 2024-05-25T10:31:28Z