topic Re: Unable to place broadband order! in Broadband & Landline

Unable to place broadband order!

NA075 — Sat, 30 Dec 2023 23:56:31 GMT

Hello,

I currently have two mobile contracts under my account with EE and have been trying to place an order for home broadband. However, every time I enter my date of birth and proceed, it shows as invalid. I have also visited an EE store and spoke to their customer service team, but neither have been able to resolve the issue. I have also tried calling the EE helpline on 150, but the same problem persists. This has been very frustrating as I have been unable to place my order for over three weeks now. Can you please help me find a solution to this problem? Thank you.

Re: Unable to place broadband order!

Daniel-S — Mon, 01 Jan 2024 17:30:13 GMT

Hi @NA075,

I am sorry to see that you haven't been able to get an order placed for your service.

When you spoke with an advisor over the phone, did you confirm your date of birth matches the details that we have stored for you?

Thank you

Daniel-S

Re: Unable to place broadband order!

NA075 — Tue, 02 Jan 2024 20:02:43 GMT

@Daniel-S

Thank you for your response. I have confirmed the details with the representative of the 150, but they are still unable to place an order.

Re: Unable to place broadband order!

David-M — Tue, 02 Jan 2024 20:28:56 GMT

Hi @NA075 ,

Thanks for getting back. We'll need to take a closer look at this. I've dropped you a private message so please reply with the required details.

Cheers

David

Re: Unable to place broadband order!

NA075 — Tue, 02 Jan 2024 22:03:23 GMT

Hi @David-M

Thank you so much for your message. I have sent all the details via message. Thank you for your help.

Re: Unable to place broadband order!

David-M — Wed, 03 Jan 2024 09:18:37 GMT

Thanks for the reply @NA075

We're really busy at present so it's taking longer than usual to pick up but we have your details and will get to you in turn.

Cheers

David