topic Re: Cancelled my broadband in Broadband & Landline

Cancelled my broadband

Ro59paw — Fri, 29 Dec 2023 00:41:35 GMT

I cancelled my broadband in October. As I am now living in the philippines., now ee are still trying to charge me. I phoned them from the phillipines I was expecting roaming charges and I said to the support about this and that I didn't want to be put on hold (Roaming Charges) as expected I was put on hold then got cut off as roaming limits were reached !! Is there an EMAIL I CAN CONTACT ON ? Or live chat? but it's not available to me on the app 😕

Re: Cancelled my broadband

XRaySpeX — Fri, 29 Dec 2023 05:15:56 GMT

@Ro59paw : EE provide no email contact.

Re: Cancelled my broadband

Katie_B — Fri, 29 Dec 2023 07:46:34 GMT

Hello @Ro59paw.

Welcome to the community.

I am sorry to hear this.

@XRaySpeX is right, there is no email contact for customer services.

Do you have access to Skype?

Katie

Re: Cancelled my broadband

XRaySpeX — Fri, 29 Dec 2023 10:11:09 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.