topic Re: Re: Unable to see any bill details account details after log into EE account in Broadband & Landline

Re: Unable to see any bill details account details after log into EE account

arletty — Tue, 26 Dec 2023 12:37:28 GMT

Received a warning from ee that I had not returned my bt router - I have not yet received the promised return-bag and tried as requested in the email to log into my ee "account" to advise them but on doing so all my "account" shows is my profile and log in details - NOTHING ELSE that would help me to request the missing bag and more worryingly NOTHING ELSE about my new packege, contract, or billing arrangements. I tried looking on my old bt page and that now shows that all I have left with them is email arrangements. No history or anything that might prove remotely useful.

Re: Re: Unable to see any bill details account details after log into EE account

Paddy-B — Wed, 27 Dec 2023 15:30:08 GMT

Hi @arletty,

Thank you for posting and welcome to the Community. I'm sorry you haven't received your return bag. If you send me your details, I'll be able to arrange one for you.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Re: Unable to see any bill details account details after log into EE account

arletty — Wed, 27 Dec 2023 20:24:40 GMT

Thank you for this reply. I have since spoken to a customer service rep who
has sorted everything pout for me now. Great service actually AND on boxing
day!!

All the best,

David A

Re: Re: Unable to see any bill details account details after log into EE account

Robbie-Mac — Thu, 28 Dec 2023 08:53:30 GMT

Hi @arletty

Thanks for posting back to let us know this is sorted. I am really pleased to see that my fellow guide in the helpdesk was able to help you out 🙂

All the best,

Robbie