topic Re: Moved from BT to EE returning kit in Broadband & Landline

Moved from BT to EE returning kit

Scott3867 — Wed, 06 Dec 2023 15:50:58 GMT

Having recently moved broadband from BT to EE I have received contact from EE requesting I return my old BT kit. I have not received any returns bags or labels and have not been contacted by BT. I am informed if I don’t return I will be charged

Re: Moved from BT to EE returning kit

Mustrum — Wed, 06 Dec 2023 16:05:51 GMT

@Scott3867 there are more detailed instructions on the following Help page or you could log into your MyBT accounts and follow the instructions there.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

HTH

Re: Moved from BT to EE returning kit

CornishRattler — Wed, 06 Dec 2023 19:34:33 GMT

Request another returns bag, I had to as the supposedly automatic sending of the first bag didn't show up. logged into my old BT account and there's an option to request another bag. The bag turned up a few days later with returns label

Re: Moved from BT to EE returning kit

cdstudio — Sat, 16 Dec 2023 16:08:29 GMT

But the message came from EE, not BT. Why don't I see any instructions in my new EE account?

Re: Moved from BT to EE returning kit

cdstudio — Sat, 16 Dec 2023 16:12:35 GMT

But the most critical question is, why didn't EE send, together with their new equipment, a marked bag for the return of the old BT kit?

Re: Moved from BT to EE returning kit

Micklands1960 — Wed, 27 Dec 2023 13:56:59 GMT

Please sent my returns bag for Hub and label

Re: Moved from BT to EE returning kit

XRaySpeX — Wed, 27 Dec 2023 14:00:57 GMT

@Micklands1960 : You may return all your EE BB kit incl. the EE TV Box for recycling free of charge by visiting www.eehomebroadband.com/returns where you can download and print a post-paid returns label.

Re: Moved from BT to EE returning kit

cdstudio — Wed, 27 Dec 2023 14:15:03 GMT

I don't have a printer. I need a bag with a label.

Re: Moved from BT to EE returning kit

Mustrum — Wed, 27 Dec 2023 14:43:32 GMT

@cdstudio Why not follow the steps in my earlier post?

This is not customer services, we don’t know who you are, you need to contact them if the links do not provide the info you need.

Re: Moved from BT to EE returning kit

XRaySpeX — Wed, 27 Dec 2023 14:49:07 GMT

@Mustrum : Do you know that this poster is coming from BT? 😉 . I assumed he wasn't as he give no info as to his background.

Re: Moved from BT to EE returning kit

2BrynEifion — Sat, 13 Jan 2024 17:43:33 GMT

I have returned my kit, but it has not been processed.