https://community.ee.co.uk/t5/Broadband-Landline/New-Broadband-Account-and-Upgraded-4-Family-Mobiles-unable-to/m-p/1341511#M87148 <P>Hello EE</P><P>I've just ordered Fibre for the home, and as I had 4 family mobiles on EE already, have agreed to an upgrade on these at the same time</P><P>So, I have 2 EE IDs, 1 for the Broadband, and one existing that my family mobiles are linked too.&nbsp;</P><P>I have tried following the migrate link (<A href="http://ee.co.uk/exp/migrate/link-your-products" target="_blank">http://ee.co.uk/exp/migrate/link-your-products</A>) - from BOTH sides (i.e. linking the mobiles to the Broadband account, and vice versa) and get the same error from both sides - that the product I'm trying to move is already linked to another account.</P><P>My concern is that I won't get the benefit (and thus discount) of having the 2 product types linked</P><P>&nbsp;</P><P>Any suggestions?</P> Wed, 27 Dec 2023 14:06:32 GMT Vanamode 2023-12-27T14:06:32Z https://community.ee.co.uk/t5/Broadband-Landline/New-Broadband-Account-and-Upgraded-4-Family-Mobiles-unable-to/m-p/1341511#M87148 <P>Hello EE</P><P>I've just ordered Fibre for the home, and as I had 4 family mobiles on EE already, have agreed to an upgrade on these at the same time</P><P>So, I have 2 EE IDs, 1 for the Broadband, and one existing that my family mobiles are linked too.&nbsp;</P><P>I have tried following the migrate link (<A href="http://ee.co.uk/exp/migrate/link-your-products" target="_blank">http://ee.co.uk/exp/migrate/link-your-products</A>) - from BOTH sides (i.e. linking the mobiles to the Broadband account, and vice versa) and get the same error from both sides - that the product I'm trying to move is already linked to another account.</P><P>My concern is that I won't get the benefit (and thus discount) of having the 2 product types linked</P><P>&nbsp;</P><P>Any suggestions?</P> Wed, 27 Dec 2023 14:06:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Broadband-Account-and-Upgraded-4-Family-Mobiles-unable-to/m-p/1341511#M87148 Vanamode 2023-12-27T14:06:32Z https://community.ee.co.uk/t5/Broadband-Landline/New-Broadband-Account-and-Upgraded-4-Family-Mobiles-unable-to/m-p/1341536#M87152 <P>That's right, you shouldn't have 2 EE IDs else you can't link them. You can only link them under the same EE ID.</P> <P>Call CS to remove your BB MyEE a/c &amp; then link your BB to your existing MyEE holding your 4 mobile contracts.</P> Wed, 27 Dec 2023 14:41:07 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Broadband-Account-and-Upgraded-4-Family-Mobiles-unable-to/m-p/1341536#M87152 XRaySpeX 2023-12-27T14:41:07Z