topic Re: Damaged fibre cable in Broadband & Landline

Damaged fibre cable

Debs531 — Wed, 27 Dec 2023 09:53:42 GMT

Does anyone know how much ee charge to repair or redo fibre cable run? My dog has bitten clean through it

Re: Damaged fibre cable

Chris_B — Wed, 27 Dec 2023 10:02:01 GMT

@Debs531 Please post a picture of this.

Re: Damaged fibre cable

Mustrum — Wed, 27 Dec 2023 10:06:05 GMT

@Debs531 You would be best to give the broadband care team a call.

Openreach may charge for the repair, but until they see what is needed it will be hard to say.

Hope you get it fixed soon.

Re: Damaged fibre cable

Debs531 — Wed, 27 Dec 2023 10:12:29 GMT

Re: Damaged fibre cable

Mustrum — Wed, 27 Dec 2023 10:38:17 GMT

@Debs531 They should be able to fix that, just be nice to the person who comes to do the repair, lots of tea/coffee choccie biscuits or even a mince pie all can help.

Also ask them if there is a way to run the cable so the dog can’t do it again. If it’s a new pup a proprietary dog stop chew spray may help, it worked wonders with one dog I knew, but another seemed to quite like it!

Re: Damaged fibre cable

XRaySpeX — Wed, 27 Dec 2023 11:32:14 GMT

It'll be not so much for the repair itself but for the calling out of the engineer: