topic Payment issue in Broadband & Landline

Payment issue

Kelz275 — Tue, 26 Dec 2023 06:31:14 GMT

Hi I paid my bill yesterday however when I clicked pay and it went through it said page not found. The money has been taken out my bank and after speaking to my bank twice they've said it needs canceling your end. I had no broadband yesterday as I can't afford to pay it again to restore my services. How can I get my money back?

Re: Payment issue

Northerner — Tue, 26 Dec 2023 11:10:31 GMT

Hi @Kelz275

What are you trying to do.

If it's a debt then you cannot get your money back if you have paid this (you said the money was credited). You can try speaking with EE CS today/tomorrow. Payments won't be processed until tomorrow because of the bank holidays.

Thanks

Re: Payment issue

Daniel-S — Tue, 26 Dec 2023 12:10:09 GMT

Hi @Kelz275,

If you speak with our CS they should be able to help you.

I would recommend calling before 4pm today.

For EE broadband, you can see how to contact them here: Customer Services

Thank you

Daniel-S