topic Re: Wi-Fi down in Broadband & Landline

Wi-Fi down

Chloemd02 — Sat, 23 Dec 2023 10:25:29 GMT

My WiFi has been down for two days and I’m not sure what to do about it

Northerner — Sat, 23 Dec 2023 11:11:29 GMT

Your home fixed line internet is down or WiFi from the router?

Have you tried restarting your router.

Thanks

Mustrum — Sat, 23 Dec 2023 11:18:06 GMT

@Chloemd02 What WiFi service do you have?

What router do you have and what lights are showing? Have you tried turning it off for a minute or two and trying again?

Have you looked at the contact us page, just follow the links and give customer services a call.

Chloemd02 — Sat, 23 Dec 2023 11:31:33 GMT

Like you can connect to the internet but it doesn’t work but the router is still on the colour it’s ment to be on

Chloemd02 — Sat, 23 Dec 2023 11:32:35 GMT

EE, it’s letting us connect but it’s not working , it’s on the aqua colour it says it’s ment to be on it wen

Chloemd02 — Sat, 23 Dec 2023 11:32:52 GMT

It went off yesterday

XRaySpeX — Sat, 23 Dec 2023 11:44:14 GMT

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Chloemd02 — Sat, 23 Dec 2023 11:46:28 GMT

I’m not with bt I’m with EE

XRaySpeX — Sat, 23 Dec 2023 11:49:18 GMT

No, but it is Openreach, part of the BT Group, that controls the BB lines & BT will report on the status of all OR lines.