topic Re: How do I claim exit fee back from EE for transferring broadband to BT in Broadband & Landline

How do I claim exit fee back from EE for transferring broadband to BT

derk19601960 — Tue, 19 Dec 2023 16:06:38 GMT

Recently transferred broadband from EE to BT as suggested by EE advisor when upgrading mobile contract, she said EE pay upto £300, I just have to claim it back once final bill paid, which now it has.

Cant remember what she said I have to do to reclaim it, cant find it online either

Any help appreciated Thanks

Re: How do I claim exit fee back from EE for transferring broadband to BT

Chris_B — Tue, 19 Dec 2023 17:08:11 GMT

@derk19601960 Why would EE be giving you up to £300 if you’ve moved from EE to BT ? EE will not payout anything if you’ve moved away from EE.

Re: How do I claim exit fee back from EE for transferring broadband to BT

derk19601960 — Tue, 19 Dec 2023 17:27:49 GMT

When I find out, I will let you know

Same as Why EE promote move to BT broadband when same company

Re: How do I claim exit fee back from EE for transferring broadband to BT

XRaySpeX — Tue, 19 Dec 2023 19:40:23 GMT

EE & BT are not the same co. but separate ISPs with their own products & prices.

EE will pay exit fees in some circumstances when migrating some BB to EE but not the other way round. That would be up to BT.

Re: How do I claim exit fee back from EE for transferring broadband to BT

Chris_B — Tue, 19 Dec 2023 19:55:28 GMT

@derk19601960 So your saying EE will pay you to move away from their service. Why would EE pay you to leave ?

Re: How do I claim exit fee back from EE for transferring broadband to BT

derk19601960 — Fri, 22 Dec 2023 15:42:17 GMT

Update,

I got wrong end of stick, BT pay exit fee, all sorted now by BT 👍