topic Re: Fibre 900 in Broadband & Landline

Fibre 900

Gingerja87 — Mon, 18 Dec 2023 21:30:15 GMT

How can I go from 900 mbps to 125 by signing with EE on the same tariff? And I was assured on several occasions the speeds will be the exact same because its powered by BT ? I've been with EE for 2 days and already having problems . I was with BT for 10 years and every problem I came across which was rare was either compensated or solved over a live chat yet EE doesn't even have a live chat it's not the best start , I'm hoping this moan some how gets me the help I need

Re: Fibre 900

Paddy-B — Tue, 19 Dec 2023 12:23:57 GMT

Hi @Gingerja87,

Thank you for posting. I'm sorry if you've seen a drop in speed since you moved to EE. How are you testing your speeds are you using a wired or wireless connection? What device are you using?

If you're seeing a drop in speed on wireless adjusting the location of the Hub and Smart Disk can help. As well as changing the wireless channel.

Thanks,

Paddy